Responsible for conducting various analytical and administrative processes used to deliver the state-sponsored Solar MA Renewable Target (SMART) incentive program to Eversources solar customers. As a key contributor of Eversources SMART program team, undertake key activities and tasks relating to program and solar customer tracking and workflow management; SMART application, claim, and incentive processing; customer issue resolution; and company and regulatory reporting.
Responsible for conducting various analytical and administrative processes used to deliver the state-sponsored Solar MA Renewable Target (SMART) incentive program to Eversources solar customers. As a key contributor of Eversources SMART program team, undertake key activities and tasks relating to program and solar customer tracking and workflow management; SMART application, claim, and incentive processing; customer issue resolution; and company and regulatory reporting.
This is a hybrid role. The first three months are fulltime in the office.
Essential Functions:
- Monitors the progress of Eversources solar customers through the SMART application and claims process. Collect, assimilate, and analyze company data to approve and advance SMART claims for final approval by the state. Informs the SMART program team of customers that are not progressing in a timely manner and helps identify and resolve their issues.
- Conducts analysis to proactively identify and characterize ongoing and emerging customer and Eversource process issues. Identifies and corrects errant data.
- Processes monthly solar incentive payments by preparing and reviewing various program and payment data files.
- Prepares monthly invoices issued to third-party SMART program vendors.
- Registers SMART solar assets with the New England Power Pool Generation Information System (NEPOOL-GIS) to create Renewable Energy Certificates (RECs) on the companys behalf.
- Reviews, validates, and tracks energy credit transfer forms submitted by SMART applicants. Assists with the annual credit cash-out process.
- Prepares regulatory filings that report the status of Eversources SMART program and the amount of energy credits being distributed to Eversource customers.
- Produces key summary statistics for the solar team, Eversource management, regulators, and stakeholders.
- Engages with other Eversource internal teams (distributed generation, billing, and metering) and external vendors to ensure that solar customers have a seamless and positive experience and their issues are quickly resolved.
- Provides backup to SMART program team in answering and responding to high level customer inquiries.
Qualifications
Technical Knowledge/Skill:
- Requires knowledge and skills in the quantitative evaluation of programs and projects using a wide range of analytical techniques such as data management, and analytics and statistical analysis; as well as research and report writing and presentation. Ability to apply these skills to achieve customer and company satisfaction.
- Requires familiarity with renewable energy policy and technologies, particularly solar, and their application across all customer sectors.
- Requires good communication, writing, and presentation skills; good organizational skills and attention to detail; and professionalism, commitment, and sound judgement when interacting with customers.
- High level of proficiency in Excel and other data applications.
- Some experience in programming (Microsoft Visual Basic, Python, SQL) and data visualization tools (Power BI, Tableau) preferred.
- Commitment to documenting work and sources for ease of use by others; efficient, inquisitive, and skilled researcher;
- Motivated self-starter, must work productively and efficiently both in a team environment and individually under intermittent supervision;
- Must be interested in taking on new and potentially unfamiliar topics and increasing level of responsibility;
- Ability to multi-task and a willingness to do what it takes to complete tasks efficiently.
Education:
- Bachelors Degree in a field that requires quantitative analysis and/or data-based problem solving such as data analytics, engineering, economics, energy or environmental science, statistics, or related discipline or equivalent experience.
Experience:
- One (1) plus years of professional experience involving program or policy analysis and evaluation, data management, financial or economic analysis, statistical modeling, or market or operations research.
Compensation and Benefits:
- Eversource offers a competitive total rewards program. The annual salary range for this position is $72,000 – $80,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.
#cengajd
Worker Type:
Regular
Number of Openings:
1
EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers needs is part of every employees role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.