Network Support Specialist

Are you ready to be part of a company that’s not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that’s leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you’re joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement’s goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you’re ready to be part of a company that’s not just adapting to change, but driving it, AES is the place for you. We’re not just building a cleaner, more sustainable future – we’re powering it. Apply now and energize your career with a true leader in the global energy transformation.

Key Responsibilities:

• Provide onsite technical support and troubleshooting for network-related issues, including but not limited to routing, switching, firewall, and VPN configurations.
• Diagnose and resolve complex network problems using advanced troubleshooting techniques.
• Collaborate with IT and OT teams to identify and implement solutions to improve network performance and reliability.
• Perform network assessments and recommend improvements to optimize network infrastructure.
• Document network configurations, procedures, and troubleshooting steps.
• Serve as a subject matter expert on IT and OT networking technologies and best practices.
• Stay up-to-date with the latest industry trends and emerging technologies. Qualifications:
• Minimum of 5 years of experience in network support and troubleshooting, with a focus on enterprise-level environments.
• Expert-level knowledge of networking protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, and MPLS.
• Hands-on experience with network equipment from vendors such as Cisco and Palo Alto Networks.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and team members.
• Industry certifications are highly desirable.
• Ability to work independently and as part of a team in a dynamic environment

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through and . Respecting all backgrounds, and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to , , , and/or expression, , , , , , marital status, physical or mental , , childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

The expected salary for this position, at commencement of employment, is between $110,000 and $137,700/Annual; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements such as annual bonus, in addition to a full range of medical, dental, vision, life, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.