Analyst, Program Management

Role title

Assessment Analyst, Program Management

Grade

12

Reports to (title)

Leah Socker

Version date

September 2024

Business Background

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. Weve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While were proud of our heritage, its who we are today that really matters, because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do?

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, with a core focus on Food & Beverage, Consumer Goods, Transportation & Mobility, Technology & Telco, Construction & Manufacturing, Energy and Renewables and Chemical & Processing.

Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real- time assurance technology and data-driven supply chain transformation programs. our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates around 350m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

The next chapter for LRQA

As the preferred assurance partner for our clients, we are relentless in helping them respond to the era of Assurance 4.0.

Our decades of sector expertise in assuring assets and management systems, ensuring product integrity, responsible sourcing, navigating the energy transition and achieving net zero, and strengthening cybersecurity maturity will help them to anticipate, mitigate and manage risk wherever they operate, freeing them to focus on growth.

With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQAs next chapter is set to be an exciting, transformational period of growth. Were well placed to build on everything weve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.

Role purpose:

The Assessment Analyst will support a strategic LRQA customer in developing positive and productive working relationships with the client, vendors and factories globally, and drive social compliance and sustainability initiatives. The analyst will have the opportunity to work in partnership with our LRQA global teams in order to meet customer expectations and execute against our SOW obligations. The position will help to represent the customer externally with supplier and service providers and internally with LRQA delivery teams.

Key Responsibilities:

Supplier Management & Communications

• Collaborate with the Program Manager to create the clients facility assessment plan
  • • Maintain and update the plan tracker as needed, and post-assessment; prepare for follow-up assessment or improvement activity for the facility
  • Work closely with LRQAs coordination team and various global teams
  • Continuously monitor execution of the assessment plan
  • Regular and frequent communication w client
  • Communicate with the clients vendors in cases where LRQA coordination team is unable to get a response to the assessment request
  • Post-assessment communications with suppliers, sharing expectations, addressing questions, and supporting successful execution of services Contribute to reporting and performance measurement for the account that aligns with Service Level Agreements (SLA)
    • Keeping systems and trackers up to date, accurate and available to Customer on a regular basis
    • Proactively use LRQA and the clients data systems to anticipate and resolve issues

• Guide and work closely with a global team of staff within LRQA supporting the Customer to meet expectations and SOW obligations

• Ability to travel for business development and client meetings as needed. Visit with client in Ohio based on their needs

• Willingness to communicate during non-traditional working hours

Key health & safety responsibilities:

Eliminate or minimise employee exposure to risks by regularly reviewing the health and safety risk register, applying appropriate controls, communicating results of risk assessments, and ensuring health and safety is considered in the planning and execution of all LRQA activities.

Manage your own, and your teams, compliance with health and safety rules, instructions, systems and legal requirements to ensure employees are suitably trained and adequate resources are available to work safely.

Number of direct reports

0

Geographic area of impact

United States

Key stakeholders

Technical / Professional Qualifications / Requirements:

• Excellent written and spoken English;
• A 4-year college degree;
• 3+ years experience in the Ethical Sourcing/Labor Compliance/Environmental arena either for a brand/retailer or service provider;
• Analytical skills and ability to identify risk
• A flexible attitude and ability to adopt and embrace changes quickly
• Creative and entrepreneurial minded;
• Ability to work independently;
• Extreme attention to detail
• High level of integrity and honesty;
• Ability to handle sensitive and confidential information
• Strength in writing and communication individuals who make the complex simple, who can relate concepts with visuals.
• Pro-active, self-starter with ability to organize, prioritize and execute multiple projects across multiple stakeholders simultaneously, in a deadline-driven environment.
• A passion for social responsibility and sustainability and excited to make a difference.
• Understanding of the limitations of retail compliance programs preferred;
• Strong working knowledge of MS Word, PowerPoint and Excel

Our Values:

Expertise

We value our experience, specialist knowledge, and pioneering history within the industry. But we also never stop looking for ways to learn and improve in the future.

Integrity

We always do whats right, in the right way and continually measure our actions and their outcomes against rigorous criteria both those of stakeholders and our own.

Ambition

We are industry leaders because we combine technology and innovation with the expertise of our people. We help our clients be the best they can be, by being the best we can be.

Vision

We support our clients in the present and prepare them for future success, by using our sharp understanding of social, environmental, technological, and commercial changes to work towards a safer, cleaner, more sustainable future.

Togetherness

We respect the unique skills, expertise and backgrounds of our people and the inclusive culture they create. We believe teamwork and collaboration internally and with our clients are the best way to achieve our mutual goals.