Robot Support Technician

Burro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing their ideas. With this in mind, we strive to create a work environment where every employee can be themselves and express their perspective – this enables us to deliver the most creative and innovative solutions to problems our customers face. Headquartered in Philadelphia with an office in central California, and backed by top Agtech and autonomy investors, including S2G, Catalyst, Translink, Cibus, FPrime, Toyota Ventures, FFVC, Xplorer, and Radicle, Burro was created to solve the labor shortages facing farmers using robotics. Burros can be described as Disney’s Wall-E for agriculture and work outdoors, in a 1.0 format. They function, today, as computer vision based autonomous ground vehicles for carrying, towing, and scouting, and are designed to lay the base for the fully autonomous future of work outdoors. We have a growing triple digit fleet deployed in paid commercial use within vineyards, nurseries, berries, and beyond, and demand for our product is accelerating, so we are growing our team. We are seeking a Robot Support Technician to drive machine availability and up-time, in cooperation with the Robot Support and Customer Success teams. The ideal candidate is passionate about figuring out how things work, takes pride in their work, and empathizes with users when they want to use the Burro. Reporting to the Manager of Robot Support, this individual will train customers on how to maintain and repair their robots, perform repairs for select customers in Central California, and provide critical inputs on how to make Burro more reliable. Responsibilities

• In-field and remote support to resolve robot maintenance and repair issues to achieve a sufficient machine up-time level to deliver a compelling value proposition to customers (keep the machines running)
• Build infrastructure to enable dealers and third party technicians to complete maintenance and repair requirements through documentation, training, spare parts management, and hardware failure analysis
• Triage electro-mechanical field failures with robot support team to improve machine up-time
• Plan, schedule, and complete repairs and maintenance for California-based customers and enable non-California customers to do the same for themselves
• Analyze hardware failures to identify root cause, and prioritize hardware improvements that will maximize the value delivered to customers
• Build a repository of repair and maintenance work instructions to enable third parties to complete these actions with remote support
• Manage spare part inventory and coordinate the movement of spares to support repairs
• Be a champion for the customer; highlight gaps in our product, identify reliability improvements, advise customers on how to achieve optimal up-time and value creation

Requirements

• B.S. in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Robotics, or a closely related field
• 1-3 years relevant experience in robotics, technical support, fleet operations/management, machine/system maintenance, and/or agricultural operations
• Familiarity with autonomous mobility technology, such as computer vision, LiDAR, RTK GPS, electrical systems (including charging and batteries), mechanical systems (motors, gearboxes); Familiarity with repair processes and tools (splicing, soldering, conductivity testing, etc.)
• Exceptional responsiveness and communication skills; ability to excel at time-sensitive tasks
• Experience documenting production, maintenance, and/or repair procedures, and training users on how to complete these activities with remote support
• Self-starter able to take initiative and work independently
• Conversational Spanish
• Location: within 2 hour drive of Visalia, California

Nice-to-haves

• Experience utilizing software tools such as JIRA, Airtable, Formant, AWS, and others
• Exposure to managing a maintenance operation
• Compassion and empathy for users in outdoor work environments, and the urgency around machine availability
• Interest and potential to expand knowledge of robotics software and ways to diagnose and resolve issues

Perks

• Competitive salary and benefits package (medical/dental/vision)
• Life Insurance
• 401K Plan
• Generous early-stage equity
• Unlimited PTO
• Paid parental leave

RECRUITERS: We are not accepting agency resumes for this position. Please do not forward or submit resumes through our website or to any of our employees directly. Burro is not responsible for any fees related to unsolicited resumes from recruitment agencies.