Reporting to the Customer Experience Manager of the Niles, MI manufacturing facility, we are actively seeking a results-oriented Customer Experience Specialist. The Customer Experience Specialist serves as the customers champion throughout the organization and is responsible for implementing key initiatives that provide product, process, and customer service excellence on behalf of the company. The position is key in elevating the customer experience and bringing the Voice of the Customer (VoC) into the Niles facility and beyond.
This position will serve as a primary link between our external customers and internal departments including Sales, Production Planning, Scheduling, Quality, Manufacturing, CAD (Computer Aided Design), Accounting and Information Services functions.
The ideal candidate will have a strong customer service orientation with a demonstrated commitment to providing exceptional value on behalf of Bonnells customers. Of particular importance will be the candidates ability to contribute to the organizations environment of trust, team collaboration, cooperation, learning and personal growth. The chosen candidate will work on-site, with an expectation of moderate travel.
We are specifically targeting candidates that can demonstrate a history of providing positive customer service experiences for both internal and external customers, while balancing timely and cost-effective delivery solutions to our customers.
The company is currently growing capacity, and we serve diverse markets such as building and construction, electronics, transportation, and lighting. We sell directly to fabricators, end users, OEM’s, and distributors, and our current capabilities allow us to offer a wide range of products, both mill and architecturally finished.
PRIMARY RESPONSIBILITIES:
The Ideal Candidate will:
Assist in maintaining customer detail within our Customer Relationship Management (CRM) tool.
CANDIDATE PROFILE
The Ideal Candidate will have:
An ability to connect with customers in a caring and conscientious manner
CRITICAL INDIVIDUAL CONTRIBUTOR COMPETENCIES:
The Ideal Candidate will consistently demonstrate the following behaviors.
COMPENSATION:
Who We Are:
Bonnell Aluminum is North Americas premier manufacturer of custom aluminum extrusions. We manufacture mill finish, anodized, painted and thermally broken aluminum extrusions. Our press size ranges from 1,550 to 5,500-tons.
We produce large diameter extrusions requiring high-quality surface finish up to 16 inches in circle size. Fabricators and distributors use our extruded profiles in various applications: curtain walls, storefronts, light to heavy commercial and institutional windows, walkway covers, interior architectural products, photovoltaic panels, solar collectors, heat sinks for L.E.D. lighting, shower enclosures, hurricane protection products, automotive, light trucks, recreational vehicles, and industrial machinery.
We are headquartered in Newnan, Georgia. We have manufacturing operations in Newnan, Georgia; Carthage, Tennessee; Niles, Michigan; Clearfield, Utah; and Elkhart, Indiana.
What You’ll Love About Us:
Job Type: Full-time