Director of Consumer Lending, OPA

One Percent for America (OPA) is seeking a Director of Consumer Lending to join its talented team to deliver financial innovation and opportunities supporting immigration inclusion and reducing barriers to U.S. citizenship. One way that OPA does this is by providing unsecured small-dollar loans at 1% interest to cover the cost of USCIS immigration application fees. OPA’s digital lending program has already deployed $1.5M+ in loan capital to 1300+ borrowers, and we are just getting started.

OPA is an early-stage nonprofit with aggressive growth goals. We are looking for a Director of Consumer Lending to play a key role in our growth and digital lending innovation. The Director will join OPA’s team of ten full-time staff and lead a team of three, providing day-to-day lending operations and customer service leadership. The Director will report to the SVP of Marketing & Engagement and be instrumental in shaping and executing a digital lending program and related innovations. This position is accountable for growth and impact and will develop, oversee, and manage OPA’s strategic vision for its immigrant lending product. The Director will also manage loan portfolio and compliance risk, product development, customer service, credit reporting, and track impact metrics.

This is an exciting opportunity for a candidate with strong experience in consumer lending motivated by the opportunity to innovate and right-size lending operations for a unique nonprofit lending program dedicated to opening new pathways to citizenship that address rising citizenship application costs.

Work Arrangements: The OPA team is mainly remote and gathers in person about once per month in Boston. Geographic flexibility can be accommodated, but the Boston area / Northeast region is preferred.

Background:

One Percent for America (OPA), founded by BlueHub Capital, is a national 501c3 nonprofit organization reducing barriers to U.S. citizenship, advancing immigrant inclusion, and advocating for immigrant equity and financial prosperity– successfully opening new pathways to citizenship that address rising citizenship application costs.

• United States Citizenship and Immigration Services (USCIS) application fees have been identified as a critical barrier to immigrants. While USCIS has a fee waiver program for eligible low-income immigrants, only 1% are income-eligible.
• OPA is an immigration fee assistance program for the remaining 99%–over 9 million eligible immigrants.
• OPA’s innovative program delivers immigration funding support at the speed and scale necessary to drive systemic change and impact.

We work with the flexibility and speed of a start-up, while also having strategic support and stability through our founding sponsor, BlueHub Capital.

BlueHub Capital is a mission-driven, nonprofit community development financing organization focused on building healthy communities where low-income people live and work. We use innovative financial tools and deploy capital to support projects that make communities more vibrant places to live. BlueHub has four distinct programs: BlueHub Loan Fund (community development financing), BlueHub SUN (foreclosure relief), BlueHub Energy (clean energy access), and One Percent for America (citizenship financing). Since our founding in 1985, BlueHub has invested over $2.6 billion (and leveraged over $13.6 billion) to reduce economic inequality. Our offices are located in the Nubian Square neighborhood of Boston, MA. To learn more about BlueHub Capital, please visit, www.bluehubcapital.org.

Essential Duties and Responsibilities:

The essential duties and responsibilities will include, but not be limited to, the following:

• Lead loan product and service innovation, and contribute to lending strategy with the goal to drive growth and impact at scale.
• Develop, monitor, and manage consumer loan products, program management and operations functions related to digital lending strategy. Automate lending procedures to cut down on manual processing.
• Hone OPA’s forecasting capabilities and ability to track mission impact and outcomes in collaboration with the OPA leadership team.
• Lead the customer service function, hone policies and procedures, and ensure excellent customer service experience for OPA borrowers. Proactively seek customer feedback to improve the lending and operational experience. Act as “voice of the borrower”.
• Increase borrower acquisition and retention by focusing on new customer engagement, communication, and education support. This includes analyzing market trends and opportunities for small-dollar lending, advancements in FinTech, monitoring the competitor landscape, and continually improving digital user experience for borrowers.
• Monitor loan default and repayment risk, reduce borrower delinquency, and spearhead implementation of tools and practices that improve repayment rates.
• Manage third-party vendor relationships that serve OPA’s lending function. Oversee system integrations and work with vendors to optimize the quality of their products and services to best serve OPA’s mission.
• Oversee compliance with federal and state consumer lending laws and develop right-sized methods and procedures to respond to regulatory issues and related service improvements.
• Help define and measure performance against Key Performance Indicators (KPIs) and industry benchmarks to support OPA’s lending growth.
• Other duties as assigned.

Qualifications and Skills:

• 5-10 years of similar digital consumer lending experience including expertise in consumer loan products, services, policies and procedures; bachelor’s degree preferred but not required.
• Experience leading a successful and growing consumer lending operation in a start-up environment is preferred. Strong understanding of consumer loan products and programs, lending operations, regulations, and risk management.
• Strong analytical and organizational skills, as well as the ability to think strategically and deliver results in a timely and accurate manner.
• Able to motivate or influence internal and external stakeholders to advance OPA’s reputation as a mission-oriented lender.
• Experience measuring and monitoring customer experience, satisfaction, or sentiment.
• Excellent communication and relationship-building skills are essential as this role’s success relies on cross-functional collaborations.
• Experience managing and developing a diverse lending and customer service team.
• Interest in or commitment to social and economic justice, consistent with BlueHub Capital’s mission and goals.

Salary and Benefits:

Salary is competitive and commensurate with experience within the guidelines of BlueHub Capital’s scale. As a “life cycle employer,” BlueHub invest in the benefits, training, growth opportunities and infrastructure that let you envision a career here. Benefits include:

• Generous insurance benefits: Health, dental, vison, life and disability insurance, including additional reimbursement for out-of-pocket healthcare expenses
• Retirement benefits: Competitive 401(k) matching
• Unique BlueHub benefits and stipends that support employee wellness, sustainable practices and charitable gift matching
• Excellent package of vacation time and paid leave, as well as generous roll-over policies

Application:

Please submit a resume and cover letter online via our application portal. You may direct your cover letter to Shannon Weiss, Talent Acquisition Specialist. No calls please. Due to the high volume of applications, BlueHub Capital cannot return phone calls about the position and, regrettably, cannot notify applicants of the status of applications unless an interview is requested.

BlueHub Capital is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, age, national origin, ancestry, active military or veteran status, physical or mental disability, medical condition, pregnancy (which includes pregnancy, childbirth, medical conditions related to pregnancy and childbirth, and breastfeeding and expressing breast milk), genetic information, or other protected status in accordance with applicable federal, state and local laws. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual’s qualifications for a specific job opening.