Data Quality Project Manager

Description – External

• Train – developing a data culture to understand the importance of data to our business, and the need to capture data right first time in our source systems to ensure data quality.
• Heal – finding & fixing data errors in our systems after they occur with SQL data quality validation rules and Power BI dashboards to track quality levels and drive remediation efforts.
• Prevent working with Operations and IT teams, to implement data quality by design across various source systems & processes, to prevent manual data quality errors from occurring in the first place (e.g., working with IT to replace an optional free text field, with a mandatory drop-down list of choices on Genius a core policy administration system).

• SQL Coding Skills to Identify Root Causes must be comfortable interrogating various AXA XL databases to select, join, extract and compare various data records to explore the root cause of high-level data quality issues highlighted in the master Data Quality Dashboard (DQD).
• Engage with wide range of stakeholders in various departments across AXA XL (e.g., Underwriting, Actuarial, Claims, Operations, etc.), to understand the flow of data through the organization, identifying data quality pain points and improvements to process and systems.
• Map the Data Journey map the critical data captured at each stage of the commercial insurance process (e.g. submission, quote, bind, policy, claim, etc.), track the journey through the various source systems, identify any break points / duplications / opportunities to build quality by design.
• Storytelling & presentation skills you must be a strong communicator, able to host meetings with impactful PowerPoint presentations, developing compelling business cases that secure stakeholder buy-in, and clear project plans to drive and successfully deliver change.
• Partner with Global Technology build strong relationships with colleagues in Global Technology, particularly policy and claims source system Delivery Leads to define data quality system/process enhancements, and secure priority implementation on delivery backlogs.
• Build & Lead Virtual Teams strong coordination skills to connect with and drive activity with stakeholders across Transformation, Global Technology, Data Management, Data Quality, to identify, prioritize and implement enhancements at the point of capture.
• Manage Projects & Budgets manage projects end-to-end, leveraging virtual teams of internal experts, and contractors to deliver data quality improvements at scale through source system enhancements. Apply strong project management skills to deliver on time and within budget.
• Deliver & Report Progress Evangelize across AXA XL for systemic data quality improvement through system fixes across AXA XL, provide operational progress reports to leaders within IDA, including to the Division Lead, and the Global Lead Data Quality & Controls; and the CDO.
• Measure & Track Benefits define ways to measure, track and report on progress in improving systemic data quality, including KPIs such as # of system enhancements deployed, # of policies commercial insurance policies fixed, etc. working in conjunction with the IDA Business Intelligence.

Qualifications – External

• Strong quantitative data analysis skills including the ability to explore & summarize raw data sets using Structured Query Language (SQL), as well as the ability draw insights from existing data quality reports & dashboards
• Moderate to extensive experience in commercial insurance including direct experience working across multiple:
  • Business functions (e.g., Risk, Underwriting, Pricing, Actuarial, Finance, Claims, Operations, etc.)
  • Commercial insurance systems (e.g., policy systems, claims systems, etc.)
• Robust presentation skills (both PowerPoint and in-person) to synthesize complex information and explain it in simple, compelling ways to senior stakeholders to secure buy-in
• Excellent project management skills to define & drive technology process improvement projects leveraging virtual teams to deliver permanent data quality improvements to data capture systems
• Passionate about improving data quality to power AXA XLs success
• Curious to understand how data drives AXA XL and to identify opportunities to improve it
• Tenacious in overcoming delays / hurdles / blockers to ensure delivery
• Good qualitative interview skills to explore data quality issues with stakeholders from across the business, and identify specific opportunity for significant systemic improvements
• Excellent networking skills, with a wide array of relevant stakeholder relationships already in place across multiple AXA XL business functions and source systems
• Excellent negotiating & influencing skills to convince key decision makers in IT to prioritize data capture source system enhancements to deliver systemic data quality improvements
• Formal process improvement qualifications (e.g., Lean / Six Sigma) desirable to drive data quality enhancements through best practice process improvements to data capture systems
• Experience of user-centered design thinking (e.g., Agile sprints, discovery interviews, journey mapping) desirable to understand data capture systems & processes from a user perspective
• Professional data management certification (e.g., Certified Data Management Professional (CDMP) desirable to understand best practice data quality management, but not essential

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.

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