Client Relationship Leader
New York, NY I USA
Client Relationship Leaders (CRLs) nurture and cultivate long term client relationships with strategic accounts, building on their deep understanding of the market and Robust internal networks to support clients holistically across their end-to-end experiences. CRLs serve as the main driver and point of contact to deliver AXA XLs value proposition, making AXA XL seem big and feel small to the client and the account team. Robust business, technical, and people acumen are essential for success in this key role.
DISCOVER your opportunity
What will your essential responsibilities include?
Know Your Client Holistically:
- Understand clients business, strategic priorities, industry trends and risks they face.
- Develop proactive client insights and themes to take to clients.
- Understand the underwriting appetite and how it could support client needs.
- Assess and manage business growth and development opportunities.
- Set and track growth and profitability targets at the account level.
- Design strategy and action plan to achieve business goals and drive account plan execution.
- Coordinate account team effectively to ensure high productivity and lead effective meetings.
Deliver What We Promise:
- Identify client service needs and customize service arrangements that manage client needs vs. AXA XL cost to serve.
- Identify and navigate appropriate resources and teams within AXA XL and across regions on behalf of clients.
- Remove roadblocks for account team and clients.
- Set resolution plan to address at risk client issues and escalate as required.
- Partner with the brokers to address service-related topics.
Bring Relevant Products & Solutions to Clients:
- Proactively identify growth opportunities.
- Support the cross-sell process to increase product density.
- Engage clients in risk dialogues to identify their needs and translate them into the right product and service propositions.
- Craft proposals, network internally, and collaborate with account teams to shape pitches.
- Co-innovate with clients, brokers, and account teams to bring unique services beyond the policy to clients.
- Influence deal terms to balance profitability with client needs and position AXA XL to win Lines of Business (LoBs).
- Deepen broker relationships to understand where business is placed.
Foster Long Term Relationships:
- Manage client relationships and know how to collaborate with the account team to meet client expectations.
- Gather and act on client feedback and pursue continuous learning opportunities.
- Create relationship maps and manage engagement with key stakeholders.
- Understand client’s buying centers, and how decisions are made.
- Conduct stewardship meetings.
- Invite relevant clients to flagship events, executive sponsor program, and local/regional client council program.
You will report to Head of Client and Distribution, East.
SHARE your talent
Were looking for someone who has the following abilities and skills:
Business
- Commercial Acumen / Relationship Building: Engages with c-suite executives and brokers, manages stakeholders and conflict, and negotiates for client interests.
- Business & Insurance Acumen: Demonstrates a comprehensive knowledge, and expertise in the core principles, practices, and dynamics of the insurance industry within the broader context of business.
- Marketing & Communication: Understands the audience and tailors positioning of communication based on analysis of audience.
- Financial Acumen: Understands and applies insurance financial principles, assessing impacts on bottom-line and P&L.
- Data-Driven Decision Making / Strategic Solutioning: Simplifies complex issues, creates solutions, and uses data to support decision-making
People
- Customer Centricity: Places customers first; understands and addresses customer needs, while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
- Leadership People Skills: Empowers others, influences change, inspires with vision, and leads teams to ambitious, collaborative goals.
- Cross-Functional Collaboration: Leads teams; fosters teamwork; creates opportunities. Build trusted relationships with internal team members.
- Emotional Intelligence /Cultural Awareness: Reads the room and adjusts approach based on people dynamics and cultural differences.
Technical
- Business Planning: Set targets, objectives, action plans and manages / monitors action items.
- Industry and Market Knowledge: Understands the inner workings of their clients businesses and the industries they operate in.
- Technical Product Expertise: Knowledge of global insurance functions and growth trends, using technical expertise to advocate for client needs in solution design.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. pay range for this position is USD 118,000 233,000. Actual pay will be determined based upon the individuals skills, experience, and location. We strive for market alignment and internal equity with our colleagues pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues’ development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XLs benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com).