Date: Sep 16, 2024
Location: YUMA, AZ, US, 85365-7696
Company: APS
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the states largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the countrys fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Serve as liaison between APS and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service.
Ensure customer requirements and expectations are accurately understood, communicated and executed. Schedule, coordinate, and ensure completion of all facets of projects from initiation through close out.
High school diploma/GED and two (2) years experience in customer facing role or construction. Must successfully complete training program in four (4) to six (6) months.
Preferred Special Skills, Knowledge or Qualifications:
1) Provide customer service and coordination for primary or service installation projects including upgrades, relocations, conversions, maintenance, street lights, dusk to dawn lights and new services. Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close out.
2) Determine the best source of APS power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and request of the customer.
3) Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decision regarding the layout of APS facilities. Often, these decisions require consultation with our external customers and/or municipality liaison.
4) Evaluate the need to obtain easements from property owners and permits from municipal authorities; as necessary process through APS right of way to obtain required easement and permits documents.
5) Prepare work authorizations (WA) and job estimates. Determine and communicate customer charges required in advance of construction in accordance with APS extension policy or Municipality agreements. Prepare and present invoices to customers and manages scheduling to ensure monies collected prior to releasing jobs to crews. May prepare and communicate billing in compliance with APS policies and rates for street lighting and within the contractual limits of the APS and Municipality agreement.
6) Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews or other related contractors. Conduct inspection(s) of APS facilities prior to and upon completion of construction to ensure compliance with APS and safety code requirements.
7) Trouble shoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities. May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office.
8) May set up new accounts in Customer Care & Billing (CC&B) system, create orders for crews to run service lines, set meters, and locate APS facilities; field inspect new accounts; ensure the information in CC&B is updated appropriately. Update related databases and close out the project upon completion.
Pinnacle West Capital Corporation and its subsidiaries and affiliates (‘Pinnacle West’) maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Location-Based Role:
This position requires employees to work at the (Location), with some flexibility. Flexibility will be determined with the hires employee and leadership, but the ultimate decision is the company’s.
Job Segment: Sustainability, Nuclear, Energy