act! Support Specialist

Job Summary:

The UW-Madison School of Nursing act! team (academic technology & teaching !nnovaton) seeks an enthusiastic act! Support Specialist to join us in driving the integration of established and emerging instructional technologies in advancing student success in nursing education. You will play a crucial role in optimizing workflows, providing administrative and technical support, and ensuring the seamless delivery of technology tools for faculty and students, ranging from established platforms like LMS to innovative applications of AI. Join a team of passionate technologists and contribute to our mission of enhancing faculty teaching toolsets and an exceptional student learning experience through thoughtful and deliberate use of academic technology and teaching !nnovation.

Responsibilities:

Assists with or supports the design, development, and enhancement of instructional activities, programs, and curricula. Utilizes effective educational methodologies and technologies to meet organizational and learner needs.

• 5% Assists with the design and development of engaging, effective learning experiences which may be face-to-face, blended, and/or online
• 15% Completes initial edits, reviews, and updates of existing instructional materials
• 10% Contributes to researching, designing, and/or acquiring learning resources, technologies, materials, and/or processes to support learning
• 20% Assists with providing basic training and technical support to learners in settings such as classrooms, labs, clinics, and distance learning mediums
• 5% Provides consultation, training, and/or support for learning technology tools and platforms
• 5% Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies
• 5% Provides support for collecting, organizing, interpreting, and disseminating data to identify instructional program needs and enhance effectiveness
• 5% Assists with the design and development of multimedia learning materials
• 10% Provides support for faculty development and engagement programs and activities
• 20% Provides administrative operational support for academic technology and teaching !nnovation (act!) (scheduling meetings, room reservations, meeting minutes, and translation of actionable items into timelines and to-do’s in project management software

Tasks:

• Manage SoN video library, ensuring accessibility (captions, interactive transcripts), optimizing usability (chapters an interactivity), and updating as needed.
• Assist instructors in clarifying and explaining basic technology workflows, such as creating quizzes or recording narrated PowerPoint/Keynote lectures.
• Lead the SoN course readiness process each semester, collaborating with faculty and staff to streamline setup and ensure consistency across all SoN programs.
• Provide operational support for act! events, handling scheduling, communications, setup (food, supplies), attendance, and feedback.
• Analyze act! services, identify gaps, and propose improvements using surveys, interviews, or other tools to inform decisions.
• Collect and analyze data on instructional technology use, providing insights on effectiveness, challenges, and areas that need attention.
• Update act! knowledge base and support docs, ensuring resources are current, comprehensive, and address current and emerging needs.
• Provide administrative support for the act! team by managing meetings, reservations, reviewing AI-generated notes, and adding action items into team’s PM software.
• Provide first-tier support for faculty and TAs who use instructional tools (e.g., Canvas, Zoom, AI tools), triaging and escalating more complex issues.
• Stay updated on instructional technology trends by attending webinars or training, sharing insights with the team for potential improvements.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.

Education:

Required
Bachelor’s Degree

Qualifications:

Work Type:

Full Time: 100%

This position requires most work to be performed in-person, onsite, at a designated campus work location. The person in this position may request and be considered for a formal remote work agreement based on guidelines set forth by the School of Nursing, and/or may be provided with remote work flexibility as needed and approved by the supervisor.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $57,000 ANNUAL (12 months)
Depending on Qualifications
The expected salary for this position starts at a rate of $57,000. Actual pay will depend on experience and qualifications. In addition to base pay, the employee in this position can expect to receive benefits such as generous vacation, holidays, and other paid time off, competitive insurances and savings accounts, and employer sponsored retirement benefits.

Additional Information:

For 100 years, the University of Wisconsin-Madison’s School of Nursing (SoN) has been committed to enhancing healthcare through teaching and research. With a mission to develop leaders for the profession and society; we make discoveries, enhance systems, and improve health through research, education, and practice for Wisconsin and beyond. The School of Nursing strives to achieve inclusive excellence and fosters an academic environment that welcomes diversity in students, faculty, staff, and the curriculum.

In the course of employment with the School of Nursing (SoN), dependent upon position and job responsibilities, employees may have access to PHI (personal health information) in order to fulfill the duties of their position. As part of the UW-Madison Health Care Component (HCC), all SoN faculty, staff, students, volunteers, and unpaid affiliates are required to complete HIPAA training as part of their orientation.

Successful candidates are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

How to Apply:

To apply for this position, please click Apply Now, from jobs.wisc.edu, to begin the application process. You will be asked to submit the following (PDF file format is strongly encouraged and preferred):

1) A letter of interest highlighting relevant work experience and referencing PVL #305942
NOTE: The letter of interest will be evaluated as a sample of written communication proficiency.
2) A resume/CV

References will be requested from finalists only and are not required with initial application.

Failure to submit complete application materials may result in ineligibility for consideration for this position.

Contact:

Eric Weycker
[email protected]
608-263-5156
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Teach, Learn, & Tech Spec I(TL003)

Department(s):

A54-SCHOOL OF NURSING/ACAD.AFFRS/STU SVCS

Employment Class:

Academic Staff-Renewable

Job Number:

305942-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.