Job Description:
Swagelok Southwest is seeking a full-time, career minded Customer Service Representative to join our team in Phoenix, AZ. We are an authorized distributor for Swagelok Company, a privately held fluid systems component manufacturer founded in 1947. For over 40 years, our distributorship has been the leading global distributor of fluid system components. As the local provider of Swagelok solutions, our mission is to work collectively to deliver the highest quality products, services, and innovative solutions to help our customers succeed. The industries we serve include Semiconductor, Government R&D, Power, Clean Energy and more. To learn more about our company, please visit https://southwest.swagelok.com/
Primary Job Duties:
Dedicated to outstanding customer service, our business structure is organized to respond swiftly to the fast-changing needs of our customers and their industries. As a Customer Service Representative, you are the primary contact for product quotes, placing orders, inquiries, and technical help. Your responsibilities will be as follows:
- Process incoming customer quotes and orders (via phone, email, online) and respond to customer inquiries in an accurate and timely manner.
- Assess our ability to fulfill the customers requirements (project specifications, quality requirements, purchase order terms and conditions, etc.)
- Monitor and communicate changes to existing orders that affect our ability to deliver on promises.
- Resolve customer problems and investigate issues. Escalate to management if necessary.
- Maintain a professional and helpful attitude when interacting with our customers (both internal and external customers).
- Participate in training to keep your knowledge up to date with company provided product training.
- Live our core values of customer focus, quality, integrity, respect, innovation, and continuous improvement.
Job Qualifications:
- Bachelors degree or equivalent experience
- 2+ years customer service experience in a professional capacity and/or inside sales function.
- Experience responding to customer inquiries via phone and email.
- Proficient in Microsoft applications, specifically Outlook and Excel
- Experience using and navigating business systems and customer online portals.
- Must be detail oriented and organized.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize work, and manage time effectively.
- Professional appearance and demeanor
- Excellent relationship building skills.
- Ability to work as part of a team as well as manage yourself independently.