Field Service Technician

Job Overview: Voltguard Utilities Limited is seeking a skilled and motivated Field Service Technician to join our team. The role involves providing comprehensive on-site technical support, maintenance, and training services across various client locations, both indoor and outdoor. The ideal candidate will be able to work independently with minimal supervision while delivering top-tier service and support that aligns with project objectives and client requirements.

Key Responsibilities:

1. Site Travel and Service Provision:

• Travel to customer, vendor, and supplier facilities, including both indoor and outdoor sites.
• Provide field service in customer sites within the designated territory, with regular travel across the United States as needed.
• Ensure timely and efficient response to service calls, managing workloads to meet service deadlines.

2. Technical Training:

• Deliver comprehensive on-site technical training to clients on the operation, repair, and maintenance of our products and solutions.
• Educate clients on best practices, safety procedures, and regular maintenance schedules to maximize equipment uptime.

3. Collaboration with Engineering Teams:

• Work closely with in-house engineering teams, technicians, and third-party vendors to troubleshoot and resolve technical issues.
• Participate in collaborative efforts to optimize system performance and identify areas for improvement.

4. Preventative Maintenance and Repairs:

• Perform scheduled preventive maintenance services to ensure consistent equipment performance and reduce the likelihood of unplanned downtime.
• Inspect and adjust equipment according to manufacturer specifications and customer production schedules.

5. Departmental Representation and Project Oversight:

• Represent the Technical Department in inter-departmental meetings, providing insights and updates on service operations, client needs, and ongoing projects.
• Monitor project progress, ensuring alignment with project schedules, budgets, and customer expectations.
• Independently perform technical and engineering tasks, maintaining high-quality standards and adherence to project objectives.

6. Travel Requirements:

• Undertake short-term travel assignments as necessary, with up to 40% domestic and international travel.
• Travel to multiple locations to support project development, installation, and commissioning.

7. Troubleshooting: – Diagnose and resolve system/equipment interface problems during installations using applicable drawings and tools

8. Documentation: – Ensure all necessary documentation is accurate and complete for work performed, and that all systems are updated to reflect the current status against the daily work plan

Required Qualifications:

• Proven experience as a Field Service Technician, ideally within the utilities, energy, or electrical engineering sectors.
• Strong technical skills in troubleshooting, maintenance, and repair of electrical and mechanical systems.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Ability to work independently with minimal supervision, demonstrating effective time management and problem-solving skills.
• Valid drivers license and willingness to travel regularly, sometimes on short notice.

Preferred Qualifications:

• High School Diploma or GED required.
• Experience in providing technical training and customer support.
• Familiarity with industry safety standards and compliance requirements.

Additional Information:

• This role requires daily commuting to and from client locations, with a focus on delivering responsive and reliable service.
• The position offers opportunities for professional development and career growth, with exposure to diverse project environments.

This position requires to work 90% of the time in the field, but mostly will travel for short trips (2 to 4 days during the week). Only twice a year it might be required to be away for 3 weeks at a time

About Us

Voltguard Utilities Limited is an innovative engineering and consulting company providing comprehensive solutions across the utilities sector, specializing in renewable energy, electrical infrastructure, and utility services. We deliver end-to-end solutions for designing, installing, and maintaining electrical systems, along with advanced energy solutions such as solar and wind power. Serving industries from agriculture to high-end manufacturing, our approach focuses on sustainability, cutting-edge technology, and personalized service. Voltguards customer-centric approach includes remote support, on-site assistance, and after-sales service to ensure optimal performance and reliability. With a commitment to excellence, integrity, and sustainability, we are your trusted partner in energy and utility management, dedicated to delivering value and exceeding expectations in a rapidly evolving industry landscape.

What we offer!

Some of our competitive benefits package includes:

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Life insurance and disability coverage

Birth, adoption, parental leave benefits

Employee Assistance PlanCompany vehicle for business use

Voltguard Utilities Limited values dedication, innovation, and customer-centric service. If you are a highly motivated technician who thrives in dynamic field environments, we encourage you to apply.

$30 – 41 per hour + bonus eligible + benefits.