Performance and Service Engineer

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we’ve been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar’s subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees’ growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees’ well-being. Join our team to “Make the Difference” by creating a lasting positive impact on the world and the communities where we operate.

The Performance and Service Engineer at CSI Energy Storage is a critical member of the Service team. This role involves supporting and troubleshooting Solbank BESS Enclosure issues during commissioning and the operational phase of the BESS systems. A strong technical background with knowledge of BESS, PCS, EMS controls, and networking is required. We need a proactive and skilled individual in networking and data analytics, who excels at troubleshooting complex battery and inverter issues and is willing to travel 50% of the time.

Responsibilities:

• Assist Commissioning Manager and Service Technicians in commissioning Solbank BESS Enclosures.
• Provide BESS troubleshooting support remotely or locally (as needed) to Service Technicians and Subcontractors.
• Develop, maintain, and refine preventative maintenance scopes of work for BESS projects, including BESS Enclosures, PCS, EMS, MV switchgear, auxiliary transformers, and panel boards.
• Attend meetings with O&M subcontractors and equipment suppliers to discuss operational issues and maintenance activities.
• Analyze performance data and trends to improve availability and BESS performance.
• Perform fault/trip diagnosis to establish root cause and resolution.
• Complete capacity testing, analyze results, and compile test reports.
• Determine and recommend spare part requirements.
• Review monthly and annual reports and support Service PM with resolving discrepancies against reports received from subcontractors and equipment suppliers.
• Interface with other personnel in Service, Project Implementation, Engineering, Manufacturing, and Business Development to provide continuous improvements to the company’s designs and processes.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the CSI Energy Storage Code of Business Conduct.
• Adhere to and enforce all health and safety rules and company policies.
• Complete other duties and projects as assigned.

Requirements:

• 5-10+ years of experience in a service environment, working with BESS, PCS, EMS control systems, and LV/MV/HV equipment.
• Engineering degree (electrical or software).
• Software programming knowledge and expertise with SCADA systems (knowledge of Access is a benefit).
• Network system architecture knowledge.
• Ability to read and interpret blueprints, diagrams, schematics, drawings, manuals, and specifications.
• Knowledge of general and national codes, medium voltage power systems, and photovoltaic or Energy Storage system applications is required.
• Excellent interpersonal relations and demonstrated ability to work effectively in teams.
• Solid and effective interpersonal and communication skills (including oral, written, and visual).
• Experience working with senior professionals in a fast-paced environment, often with tight deadlines, and flexibility to work overtime as required.
• Ability to respond well to questions and analyze complex requirements is essential.
• Project Management skills with the ability to prioritize tasks.
• Extensive knowledge of Microsoft Office programs (Word, Excel, PowerPoint).
• Demonstrated professional appearance and conduct.
• Ability to work flexible hours (evenings, weekends) as required.
• Ability to travel as required.

Compensation & Benefits

Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a Retirement Plan, medical/dental/life/disability program, vacation, and sick days.

Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.