Energy Advisor

PSE’s Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open Energy Advisor position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Researches, analyzes, resolves and responds to customer inquiries, issues and requests related to energy efficiency and conservation; and promotes and explains energy efficiency and renewable energy programs and their benefits. Represents the Company in an effort to promote and cross-market products and services by presenting and providing educational materials to organizations and community groups through outreach events. Works in a team environment and must be able to rapidly adapt to changes in services and programs. Receives training and instruction in departmental procedures and is expected to use good judgment in independently responding to recurring customer issues and/or complaints. Refers unique, difficult or unusual customer service issues to the Senior Energy Advisor and Program Coordinators.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Consults with customers via phone and email during set business hours to help lower bills and educate them regarding energy efficiency, conservation, renewable energy and other relevant product offerings.
• Assists in executing promotional and process plans within the channel to efficiently and effectively reach program targets.
• Utilizes multiple internal systems to analyze customer energy usage, billing questions or concerns and to determine root cause for high bills and offer recommendations for ideal products, programs and services to help lower use and save money.
• Promotes PSE energy efficiency, conservation and renewable energy programs and services at community and corporate outreach events such as trade and home shows, fairs, educational workshops and trainings.
• Informs, creates awareness and educates customers regarding energy efficiency, conservation and renewable energy programs, and assists with customer enrollment process.
• Performs other duties as assigned.

Minimum Qualifications

• Associate degree or equivalency in general studies and/or three years of experience working in public contact providing assistance to customers regarding inquiries, complaints or issues.
• Proficient in word-processing, presentation and spreadsheet applications.
• May be required to work outside of normal shift (may work events on weekends or after hours)

Desired Qualifications

• Knowledge of residential and commercial energy end-uses, residential structures characteristics, and heat loss theory.
• Knowledge of energy codes, standards and regulations.
• Technical knowledge in customer equipment application and the economic choices associated with them.
• Some utility experience.
• Experience using PSE’s customer database systems and MDL applications.
• Proficient in a second language

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $55,400.00 – $86,000.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page – Why Work For Us (pse.com) .

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we’re building the Northwest’s energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [email protected] or 425-462-3017.