Digital Enablement & Process Owner

About us

Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; were thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, youll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.

At National Grid, we work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organization, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our function covers a diverse range of categories from Indirect, IT & Digital, Network Operations (Maintenance & Repair), Gas equipment and Services to large scale Construction and Network Equipment, with a clear mission: to enable a clean, fair, and affordable energy future through commercial, responsible and innovative supply chain leadership.

The Opportunity

An exciting opportunity has arisen for a Digital Enablement & Contract to PO Process Manager to join our team on a Full Time, Permanent basis!

Reporting to the Head of Source to Pay Excellence, the Digital Enablement & Contract to PO Process Manager is responsible, from a Procurement perspective, for ensuring efficient and effective Contract to PO procurement processes in order to streamline overall Procurement activities and ensure a close working relationship with our partners in EBS. This role will have 5 direct reports.

This role closes on 8/23/24. However, we strongly encourage candidates to submit their application as early as possible.

National Grid is leading the charge towards a Net Zero future in the UK and NE of USA. We recognize that decarbonizing our electric and gas systems will require resolving many questions and seeking new partnerships, technologies and transformative investments. Over the next 5 years, we will be investing over 60bn across our UK and US businesses nearly double the investment over the past 5 years. This is an exciting time for our industry that is creating significant opportunities for National Grid; this is not just a moment in time; it’s a game-changing era that will shape National Grid’s success for decades to come.

Given this backdrop, our supply chains are facing an unprecedented set of challenges and are at the forefront of our plans, placing National Grid Procurement at the center of our Net Zero goals. We have set out an ambitious transformation plan, focused on becoming a client of choice for our supply partners whilst ensuring outstanding outcomes for our Business Units (BUs). Our strategy revolves around significant changes in three core areas:

• Partnering: We are forging closer ties with our supply chain, aligning ourselves more closely with each NG Group Business Unit (BU).
• Scale: We are leveraging the immense scale of our group to unlock even greater potential. By harnessing our collective strength, we can achieve remarkable things.
• Operational Transformation: We are revolutionizing the way we work as a team. Embracing new approaches and technologies, we are streamlining processes and making the day-to-day job simpler and more efficient.

What You’ll Do

You will own the performance of processes, driving the standardization and continuous improvement for the existing and new Contract-to-PO processes. You will also drive the implementation and continual improvement of processes to increase the efficiency of source-to-pay operations, processes, and reporting. You will proactively identify and bring creative and innovative ideas to the forefront to deliver measurable improvements in efficiency and/or costs/change management to the Procurement function, including overseeing the procurement helpdesk capabilities.

• Ensure appropriate process controls are established and in place, are in-line with best-practice, and are adopted and adhered to at both a regional and global level.
• Development and implementation of the Procurement digital strategy, working with other tower leads, (Risk, SSE etc) to optimize existing technology and implementing new system technology that supports our strategic priorities and drives value for the business.
• Accountable for tools supporting all Procurement teams globally. Actively advocate improvements, new technology and align with stakeholders across the procurement function for implementation projects, plan, lead and control implementation and adherence.
• Represent Procurement from a technology best practice perspective, influencing the evolution of procurement systems and ensuring successful implementation of core change programs.
• Partner and day to day working relationship with EBS to ensure right level of services for transactional procurement operations to improve cycle time and improve compliance by changing the ways of working in Procurement (e.g. improved buying channels & taxonomy).
• Overall ownership of the implementation and ongoing ownership of a service desk capability for Procurement. Including alignment with EBS, technology support and ensuring that queries and end-user support are met efficiently.
• Proactively build relationships with customers and end-users to support and champion them in their understanding of all core Contract to PO procurement processes. Collaborate with colleagues, customers and end-users to identify where current processes are inefficient / flawed and assess and implement solutions as required.
• Conduct metric analysis to ensure effective service delivery to external vendors and internal stakeholders, including monitoring the effectiveness of procurement processes inputting into the creation of relevant KPIs relating to process performance and tracking the performance of the process through data management, benchmarking and monitoring.

Requirements

• Knowledge of source to contract and procure to pay lifecycle, supplier relationships, process optimization and digital procurement technology.
• Familiarity with spend category management, vendor rationalization, and spend analytics.
• Be results-oriented, with a strong delivery focus who can work independently and lead a team to work collaboratively with cross-functional teams.
• Strong relationship building skills and ability to interact credibly and genuinely with stakeholders and process end-users.
• Strong process mapping, process engineering, process excellence knowledge. Process improvement experience; proven track record of delivering process improvements and standardization.
• The ability to identify complex problems and challenges, analyze the root cause and identify, test and implement appropriate solutions through utilization of advanced problem solving and lean skills.
• Project Management experience.
• Experience of leading change.
• Excellent communication skills and strong emotional intelligence.

Your Rewards

Rewarding work and a collaborative, team-oriented culture is just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

Additional Information

• This role is offered on a Full-Time, Permanent basis.

• We are also offering hybrid / flexible working where travel to the office will be as per business need.

• It is anticipated that some international business travel may be required as part of this role.

• Waltham: $137,000- $161,000 a year

Diversity, Equity & Inclusion

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.