Role and Scope of Position:
This position provides small commercial and residential developments that are not strategic customers with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. This role contributes to the Gas Operations business objectives by increasing the number of new gas customers and providing a more seamless end to end sale and service experience for our gas customers.
This is a hybrid position. The first three months will be full-time in the office.
Essential Functions:
- Proactive Customer Relationship Management – the activities associated with developing strong customer relationships within the assigned customer segment (small commercial and residential developments).
- New Customer Connections- responsible for ensuring timely installation of new or upgraded utility service and for accurately providing related load and revenue estimates for customers requesting loads of under 2000 MCF annually and under for defined customer segments.
- Corporate Positioning- develops and implements strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs.
- Customer Service – enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries.
- Revenue Cycle collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
- Promotes new technologies to align with Eversources net zero targets.
- Proactively provides solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Requires excellent communication skills (verbal and written)
- Strong interpersonal skills
- Management skills (leading, coaching, hiring, holding people accountable, etc.)
- Strong business acumen and technical knowledge of electric and gas distribution systems.
- Ability to use PC, tablet and desktop applications (e.g., Microsoft Word, Excel and Salesforce).
Education:
- Bachelors Degree in Engineering, Business Administration, related discipline or equivalent experience
Experience:
- At least Three to five years of gas operations or equivalent experience
Licenses & Certifications:
Compensation and Benefits:
- Eversource offers a competitive total rewards program. The annual salary range for this position is $92060 to $102290.00 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
- This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.
Mental Aspects: Leadership Behaviors/Competencies:
Set and Communicate Direction and Priorities
- Know the business plan and how your role connects to it
- Identify problems, issues; take responsibility for resolution
- Set high standards for self; deliver quality performance
- Raise ideas for improvement
- Communicate, communicate, communicate
Build Trusting Relationships
- Follow through on commitments made to manager, colleagues, and customers.
- Address difficult or controversial issues and encourage others to do the same.
- Have honest dialogue with others
Manage and Develop People
- Set performance goals that align with department and company goals
- Meet regularly with your supervisor/manager to discuss your performance
- Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.
Foster Teamwork and Cross-functional Collaboration
- Work collaboratively within and across the organization to achieve One Company and other goals
- Recognize and address cross functional implications of your work
Create a Diverse, Inclusive Workforce
- Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work
Lead Change
- Proactively seek out opportunities to improve business performance and customer service.
- Respond positively to new demands or circumstances
- Exhibit a can-do attitude to support changes in priorities and work processes
Focus on the Customer
- Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner
Please submit a resume with your application.
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Worker Type:
Regular
Number of Openings:
1
EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers needs is part of every employees role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.