Service Desk Analyst- Portland, Oregon

Who We Are

We are a firm that values and respects our staff, fosters an environment that encourages learning and growth, and is committed to the success of our clients.

At PAE, we like to think of ourselves as a little bit different from most engineering firms. Heres why:

• We care intensely about envisioning and creating sustainable building systems and work every day to break new ground in the world of sustainable design.
• We have a close affinity to the visions of the architects we work with; we understand the need for beauty as well as practicality.
• We value creativity as much as we value precision.
• We understand that the visionary people we want to hire need to experience the world in order to change the world, and we work hard to support that need.

What You’ll Do

The IS Service Desk Analyst is the helpful and friendly face of support for PAE employees, partners, and clients. This role is part of a geographically distributed support team, helping both local and remote users gain the most from PAEs technology systems. Successful candidates are familiar with industry best-practices, have solid experience in Windows client OS and application support, and are self-motivated with a flair for positive human interaction.

• Provide front-line OS, application, and hardware support for local and remote end-users
• Perform user access and account management in active directory
• Support IS asset lifecycle management (procurement, imaging, deployment, tracking, dispositioning) for PAE-supported hardware and software
• Provide IS-related orientation and training for new hires
• Prepare, provision, maintain, and retire distributed technology systems (e.g., laptops, desktops, printers, phones, etc.)
• Prioritize, track, and document all service activities via Service Management (ticketing) system
• Provide timely incident management and service fulfillment activates in accordance with service level objectives
• Execute all activities in compliance with established Information Security and IS Service Management controls (e.g., change, incident, and problem management)
• Support the testing, validation, and documentation of software and hardware systems
• Create and maintain support documentation for consumption by end-users and IS staff
• Occasional after-hours support for PAE projects, initiatives, and IS systems maintenance
• Create a positive customer support experience with a consummately professional attitude
• Perform other duties as assigned

What You Bring

• 2+ years of service desk support experience in a Windows-centric technology environment
• Associates Degree or equivalent experience
• Relevant Certifications; A+, HDI, Microsoft MTA, MCS
• Windows desktop OS and application support
• Mobile device and application provisioning, maintenance, and management
• Networking concepts and troubleshooting, especially the TCP/IP protocol suite
• VoIP client configuration and troubleshooting
• Client hardware & peripheral configuration, provisioning and troubleshooting
• Multi-function printers and plotters
• File systems structure, permissions, and access support
• Active Directory User and Computers administration
• SLA-driven task management
• Strong verbal communication and documentation skills, including experience translating complex technical subjects in a way that is meaningful to the target audience
• Ability to maintain a professional, positive and friendly manner always
• Ability to multi-task, shift focus, and prioritize workflow with minimal supervision
• Ability to engage peers and leadership in process improvement and problem resolution
• Familiarity with ITIL/ITSM concepts
• Location: this is a hybrid position located in Portland, Oregon

What We Offer

• Hiring Base Salary Range: $50,400 – $65,400annual
  • This position is eligible for time and a halfovertime pay

The base salary is one component of PAEs competitive compensation package for employees. We take into consideration a variety of factors including but not limited to skills, abilities, experience, education, credentials, internal equity and geographic location in determining exact salary offered. At PAE, roles are eligible for additional rewards, including salary increases and annual bonuses based on individual performance. The above range represents PAE’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition, PAE offers a comprehensive benefits package which includes the following:

• Performance Bonus
• Employer paid health insurance (medical, dental, vision)
• 401k account contribution
• Professional development reimbursements including state registration and professional association dues
• Commuter benefit
• Cell phone stipend
• Life insurance and disability benefits
• Employee Assistance Program
• Paid time off for sick leave, family leave, community service, holidays and vacation- work hard and take time off when you need it.
• To learn more about our comprehensive benefits package, visithttps://www.pae-engineers.com/careers/benefits. This information is provided per the Equal Pay Act.

Our commitment to pay equity

PAE is a JUST label certified company; we demonstrate JUST label requirements within pay equity. Pay scales should meet or exceed applicable legislated wage requirements and industry standards and compensate, on the same basis, all individuals performing the same or similar work and work of equal value. We are committed to the principle of pay equity paying employees equitably for substantially similar work. To learn more about pay equity and our commitments to equitable business practices, you may view our JUST label certification here: https://just.living-future.org/s/organizations/20-organizations/pae

To find out more visit our website: https://www.pae-engineers.com/values

What Were Made Of

Established in 1967 and stretching across five offices on the West Coast, PAE provides services in mechanical, electrical, and plumbing engineering, building performance analysis, technology design, and lighting design (LUMA). We work with clients to design the nations highest performing and most regenerative built environments that keep people comfortable, healthy, and productive inside while restoring the natural world outside. We employ an integrated and responsive approach to project design that balances the environmental, economic, and social goals of every client we work with.

Our portfolio includes over 100 LEED Platinum projects as well as dozens of projects that have either achieved or are pursuing the Living Building Challenge, Passive House, Architecture 2030, Carbon Neutral, Net Zero Energy, and Net Zero Water.

Fine Print

Please note that resumes received from third party recruiters or agencies will not be accepted unless requested directly by PAE Talent Acquisition and with a prior signed fee agreement. If candidates without a previously signed recruiter fee agreement are submitted, PAE reserves the right to engage with and hire those candidate(s) without any obligation financial or otherwise to the recruiter or agency.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PAE will be based on merit, qualifications and abilities. PAE does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, physical characteristics historically associated with race, disability, genetic information or any other characteristic protected by applicable law.

PAE will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment including: selection, job assignment, compensation, discipline, termination and access to benefits and training.

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