E-Commerce Team Lead

Summary: The E-Commerce Team Leader role trains, validates processes, and empowers employees to reach their fullest potential. The E-Commerce Team Leader will provide direction on assigned station to support production of quality parts in a safe manner.  The role also leads by example exhibiting the Gibraltar Values.    

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ability to communicate the organization’s vision, strategy, and values.
• Lead training of new hires and support ongoing training for team members by following our validation process of train, show, do, and review.
• Determine priority/sequence of shipments based on production schedule and customer demand.
• Ensure team members are completing standard work safely and accurately in alignment with KPIs.
• Provides directions to crew on completion of daily tasks including but not limited to: shipment of product and creation of tracking number and invoices.
• Communicates and applies safety and security procedures and encourages a culture of reporting potentially unsafe conditions and behaviors.
• Communicate cross-functionally with Production, Warehouse and Shipping departments to ensure alignment of our customer driven strategy and direction.
• Identify, administer, and lead problem solving process improvements in respective area of the business.
• Continuously strive to drive, improve, and monitor companywide KPI’s: safety (6s), people, quality, cost of production, delivery/Inventory, continuous improvement, finance/cash, and commercial.
• Ensures employee and departmental compliance with all policies, procedures, values and mission and reports non-compliance to supervisor for resolution.
• Promotes employee conduct that is free from any form of harassment/discrimination (sexual, racial, religious, gender, etc.)
• Role model for safety, attendance, and performance.  
• General knowledge of basic computer skills including but not limited to: excel, word, email, PowerPoint and company ERP/HRIS systems.
• Promotes company provided programs such as safety, recruiting, recognition, and employee engagement initiatives.
• May be asked to run a machine when needed.
• Has a strong curiosity to learn and develop in our business.
• Sporadic travel may be required.
• Any other job assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust

Is widely trusted; is seen as direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn’t misrepresent himself/herself for personal gain.

Education and/or Experience                                                 

High school education with two years of related leadership experience or relevant training; and/or have an established Individual Development Plan through Gibraltar. Must have a commitment to continuous personal and professional development which many include offsite training/travel.

Language/Reasoning Ability/Mathematical Skills                                                                               

Ability to add, subtract, count in simple units of measurement and or whole numbers. Ability to read, write and speak basic English and interpret documents such as safety rules, operating instructions, and procedure manuals.  Ability to read and write simple lists.  Must be able to solve practical problems and deal with interpersonal conflict.

Certificates, Licenses, Registrations

May be required to obtain a Forklift License to facilitate production requirements.  Ability to   learn, teach, and execute visual safety work instructions and procedures such as lockout/tagout, and other OSHA related requirements.    OSHA training strongly preferred.                                                                 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  You must notify the company if such an accommodation is needed.

While performing the duties of this job, the employee is regularly required to stand for most of the 8 + hour shift.  Must have the ability to use hands to handle, grab, lift, pull or feel; reach with hands and arms. The employee is frequently required to stoop, kneel, and crouch. The employee must regularly lift and /or move up to 35 pounds, frequently lift and/or move up to 50 pounds with team lift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving forklifts and pallets. The employee is occasionally exposed to hot or cold conditions. The noise level in the work environment is high and requires the use of hearing protection.  We also require steel toed/composite shoes and protective eyewear at all times in the plant.

What we offer

Health & Welfare

• Medical, dental, and vision insurance plans for employees and dependents
• Health care & dependent flexible spending plans
• Free Life and AD&D coverage with supplemental coverage options
• Employee assistance programs focused on mental health

Financial Wellbeing

• Competitive compensation
• Bonus opportunities
• Generous 401(k) plan

Flexibility & Time Off

• Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.
• Hybrid & remote work opportunities available

Community & Personal Development

• Donation matching and time off to volunteer
• Educational reimbursement

About Us

Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing. 

Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.