Led by Rodolphe Saad, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Groups shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Position Summary:
This position is responsible for maintaining understanding of our trade lanes so they can effectively help to grow our market share. They will qualify sales leads and help to grow our BCO/NVO active customer base within all Sales Territories for OOG Customer. This position will also partner with OOG field sales and work with Trade/Line to provide quotation to customer requests. They will maintain customer contracts and quotes to ensure proper construction and filing of agreed T&C and rates.
Essential Duties / Responsibilities:
Market Growth and Development;
Work in concert with the OOG Field Sales Representative to promote line/trade initiatives to include campaigns, vessel shortfalls, and priority services
Communicate with line/trade management of customer volume forecasting to help ensure full vessel capacity.
Develop and maintain Line exposure to the customer
Partner with OOG Field Sales Representative to grow customer profile
Develop and maintain customer and trade-lane specific business plans to achieve or exceed weekly volume budgets by service.
Research and identify market opportunity for US Business Clients
Qualify Sales leads
Develop quality presentations, gather competitive intelligence on customer preferences in advance of sales calls.
Provide volume reports as needed
Promote/Sell VAS products to targeted customers
Promote eBusiness initiatives
Complete customer visits when necessary
Rate/Contract Management
Overall knowledge of services of Import/Export and that all information is available to communicate on negotiations of rate(s) with line / trade management on behalf of the customer/field representative within departmental guidelines
Work in concert with OOG Regional Sales Representative to complete regional bids and quotes.
Able to set up quotes and prepare contracts/SQ as required including all necessary input for an accurate OOG quote (dimensions, weight, diagrams, and Center of Gravity).
Follow up of rates thru dashboards with trade/line management to include written /verbal follow-up with external customers.
Ensure compliance and proper filing of GRI, PSS, RRI, Shipper pools, etc
Track customer performance trends and communicate with customer and Commercial Teams.
Communicate with trade/line management on expiring bullets, QMC shortfalls, and expiring contracts
Prepare quotes/contract for filing ensuring proper contract construction for FMC filing
Follow up for the Signature process
Operations
Communicate with Origin offices to ensure vessel space and equipment are confirmed for Import OOG.
Liaise with Foreign offices to develop and support F2F OOG to grow our F2F footprint with US-based accounts.
Customer Experience
Perform Customer Onboarding Process for newly signed contracts
Perform New Customer Validation Process to confirm existence of unassigned client
Assist in dispute and collection efforts
Process email communication and ensure timely response on commercial related inquiries
Maintain library of information to include pricer list, routing maps, Trade Changes, etc
Miscellaneous related duties or projects as assigned.
Knowledge, Skills, and Abilities Required:
The ability to establish priorities and organize time effectively.
Excellent verbal, written and interpersonal communication skills.
Attention to details.
To build and maintain a professional relationship, demeanor, etiquette (tone, approach, importance and sensitivity) with internal / external customers via phone or email.
Working knowledge of commercial and financial jargon of international trade.
Proven understanding of OOG concepts.
Proven computer literacy in Microsoft Office Suite.
Demonstrate an ability to work under pressure, work with urgency.
The ability to actively determine client needs & accommodate them efficiently.
Ability to develop processes & strategies to increase productivity and provide improved customer service.
Ability to problem solve and or find alternate solutions to customer issues.
Ability to multitask effectively, work well with others and is culturally sensitive.
Education and Experience Requirements:
Minimum 1 year transportation industry experience required, preferably in sales or customer service.
High School Diploma or GED required; Bachelor’s Degree preferred.
1+ years of industry experience and 2+ years of general experience required.
Inside Sales / Sales Experience
Customer Service experience OOG Preferred
Come along on CMA CGMs adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.