Telecom Field Operations Technician
JOB SUMMARY:
The Telecom Field Operations Technician is responsible for the installation, maintenance (reactive and preventive), and project support for Southern Company’s voice, data, and telecommunications transport networks. These networks include digital microwave, fiber optics, LANs (local area networks), voice, data, and wireless systems. These systems are installed, maintained, and repaired following established standards, service levels, operational processes, and applicable work agreements.
JOB REQUIREMENTS
Education & Experience:
- A two-year degree (college/technical/vocational) in an electronics technology field or telecommunications field, equivalent military training, or five (5) years of equivalent hands-on experience in an electronics technology or telecommunications field is required.
- Understanding the various topologies, e.g., telecommunications (microwave and/or fiber), wireless, data networks, voice networks, and how they interface.
- Ability to logically troubleshoot and repair hardware and software associated with telecommunications (microwave and/or fiber) systems, data networks, voice networks, and ancillary equipment (alarm systems, DC/AC power systems, etc.).
- Working knowledge of radio communication systems. Federal Communications Commission (FCC) or equivalent license for radio repair is preferred.
Technical Competencies:
- Responsible for the installation, maintenance (reactive and preventive) and project support of the Southern Company fiber optic infrastructure, data and voice networks, and telecommunications transport networks.
- Responsible for interfacing with and coordinating contractors and/or vendors associated with the FO function as appropriate.
- Responsible for interfacing with the internal business partners, vendors, contractors, and other Technology Organization (TO) groups related to problem resolution and equipment installations.
- Responsible for understanding and adhering to billing and performance processes and procedures.
- Responsible for maintaining accurate circuit documentation and equipment inventories for assigned jobs.
- Responsible for installing standard, endorsed, or certified off-the-shelf software and/or hardware devices.
General Competencies:
- Must take and pass a Department of Transportation (DOT) physical exam.
- Ability to work independently with minimal supervision, be a self-starter, and have excellent time management skills.
- Ability to interface with, direct, and coordinate contractors as needed.
- Must have good verbal and written communication skills.
- Follows safe work practices and fosters a safe workplace.
- All business dealings exhibit Southern Company Values (Safety First, Unquestionable Trust, Superior Performance, and Total Commitment).
- Seeks opportunities to learn and transfer knowledge to others.
- Responsible for supporting 24×7 on-call operations.
- Ability to drive long distances, walk on uneven surfaces, climb ladders, work above shoulder height, and lift up to 50lbs.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers and communities needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 6942
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services