Pro Tree is currently looking for a Customer Service Representative to join our team! Were a family-owned company that thrives on assisting our customers. We are well-versed in all forms of Arboriculture and can help develop a holistic plan to ensure the health of trees.
As an Administrative Assistant, youll be performing various administrative and office support duties. Most of these tasks include taking incoming calls, scheduling appointments, and planning logistic routes for our arborists. A successful candidate in this role will demonstrate strong customer service skills, provide excellent attention to detail, and have an interest in creating process improvements to grow your career with our company. If we just described you, lets talk!
This position will be located in our Shakopee, MN office.
Responsibilities:
- Answer all incoming calls from customers and up selling Pro-Trees services
- Answer any incoming email inquiries about tree services
- Attend key meetings, take notes, keep track of deliverables, and follow up on any missing action items
- Help schedule and plan logistical routes for the team
- Assist customers on any inquiries or direct them to the correct party
- Provide help to other employees on various projects when needed
- Independently create, organize, and maintain documents and initiate follow up when needed
- Help maintain the office environment by ordering supplies, running errands, and preparing packages
- Prepare and send out renewable service contracts to customers, and follow up as needed
- Additional responsibilities may be assigned
Required Qualifications:
- Deep understanding of administrative and receptionist duties
- Demonstrated knowledge of computer data entry
- Customer service experience
- Excellent verbal, written, and social communication skills
Preferred Experience:
- At least one year of Administrative Assistant experience
- Scheduling experience
- Expertise in Microsoft Word and Excel
- Experience using customer database systems