Customer Outreach Specialist

PSEG

  • Full time
  • 2 months ago
  • Newark,NJ
  • OnSite

Job Description

Requisition: 79089

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 101,600 – $ 160,900

Incentive: PIP 15%

Work Location Category: Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. Thats why youll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Position is responsible for leading RES outreach strategy efforts with all customer segments. Provide strategic guidance in partnerships and advocacy. Work with multiple internal stakeholders/teams, community outreach organizations and external business associations. In conjunction with the Customer Experience team (Customer Assessment, Customer Relations, Utility Marketing, Corporate Citizenship, External Affairs) and numerous external partners, responsible for the identification and implementation of customer experience initiatives for improving customer satisfaction with RES programs among customers. This position will also work closely with RES Program teams, Customer Relations and Business Customer Solutions to ensure that customer concerns are being addressed in a timely and effective manner. This position serves as an advocate for customers within the utility across LOBs with respect to all RES programs (Solar, Electric Vehicle, Energy Efficiency, Clean Energy Jobs, etc) to ensure appropriate actions are taken.

This position has leadership in meeting mandated BPU Lifetime Energy Savings QPI for Low/Middle Income (LMI) and Overburdened Community (OBC) and for Small Business Lifetime Energy Savings. This position will manage an annual spend budget of $2.5M, which includes the BPU mandated Conservation Incentive Program (CIP) Outreach budget, and numerous vendor contracts engaged in the outreach effort.

Job Responsibilities

  • Lead annual planning of all RES outreach that includes, but is not limited to: developing and maintaining a calendar of events, sponsorships, and coordinating all related deliverables. Reporting of conferences and events, tracking of attendees and feedback forms, and using that data to inform the outreach strategy. Partner with Marketing and external vendors to ensure collateral reflects customer outreach strategy. Also requires partnership with the RES PMO organization and Contracts/Procurement to ensure all manners of compliance are met and prudency verified in advance (manage outreach 930 submittals).
  • Collaborate with multiple departments within the organization; establish strong working relationships. Including, but not limited to: Large Customer Support, Payment Assistance Outreach, State Government Affairs, Regional Public Affairs, Market Strategy & Development, Corporate Comm, PSEG Foundation and Corporate Social Responsibility
  • Direct customer experience improvement initiatives for all customers.
  • Manage RES advocacy efforts; inform outreach strategy and reporting; work closely with Regional Managers and external affairs to ensure senior leadership is prepared for all interactions
  • Develop and execute various customer events and outreach initiatives
  • Research, identify, coordinate and lead in the submission of Energy Efficiency, EV, Clean Energy Jobs, all other RES related program industry, community, national and/or state award applications
  • Company lead for Sustainable Jersey program designed to engage municipalities to promote energy efficiency to their residents and businesses; Partnership with Empowered Schools for student engagement with Energy Efficiency, coordinate with marketing, program teams, other LOBs and numerous vendors.

Job Specific Qualifications

  • Bachelors degree; prefer major in Communications, English, Journalism, or Business; and 8-10 years of work experience in corporate business communications, journalism, or related experience.
  • Demonstrated experience in writing and editing.
  • Proven ability to lead a team; Experience in coaching and developing others with respect to customer focused advocacy
  • Proven ability to identify and manage interaction with multiple departments, media, photographers, community associations/affiliations during on site customer visits with executives
  • Ability to write, organize information to company and to external organizations
  • Demonstrated experience developing and implementing outreach plans, including social media and incorporating social media for the purposes of educating customers on PSE&Gs RES regulatory filings and customer advocacy
  • Analytical skills
  • Proven ability to be innovative and creative
  • Project planning and organizing skills.
  • Experience using SalesForce.
  • Experience in measuring the effectiveness of an outreach plan and/or sponsorship plan.
  • Ability to track overlapping deadlines and coordinate multiple deliverables and tasks at once


Minimum Years of Experience

8 years of experience

Education

Bachelor in Journalism or English
Bachelors in Communications or Business

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEGs drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision

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