Customer Success Manager

Job Description

Customer Success Manager, Pacific Northwest (PNW), USA

Reporting to: Head of CS, PNW

Travel: up 40% on the road

Experience Level: 2+

Starting Salary Range: $65k-$85k + commission

Are you passionate about making a positive impact in the world with your talents? At Ceres Imaging, we’re dedicated to transforming agriculture through innovative technology. Our mission is to empower farmers and agricultural enterprises with precision agriculture solutions that drive sustainability and profitability.

About Us:

Founded in 2013 and headquartered in the Bay Area, California, Ceres Imaging is a global leader in agtech. We have a clear vision to support sustainable agriculture that works: For farming enterprises, agri-finance and agri-insurance. Our team of analysts, agronomists, and scientists leverage machine learning and remote sensing technology to provide actionable data that helps farmers optimize their resources. We support a diverse range of agri-businesses, from large enterprises to smaller operations, in achieving better yield outcomes and sustainable practices.

The Role:

As a Customer Success Manager, you’ll be the linchpin between our innovative products and our customers’ success. Reporting to the PNW Head of Customer Success and Business Development, you’ll work closely with medium to large agricultural enterprises, helping them maximize the value of our products and services. Your strong agronomic background and expertise in modern agtech, particularly imaging, will be crucial in guiding our customers to optimize their use of water, chemicals, and fertilizers.

Key Responsibilities:

• Customer Relationship Management: Develop and grow positive relationships with new and existing customers to provide agronomic recommendations, demonstrating agronomic expertise and exceptional service.
• Customer engagement: The ability to communicate clearly and effectively with farm senior management is critical. This will involve engaging customers on-site and remotely so the ability to travel is important.
• Business Expansion: Grow our existing customer base by expanding the usage of existing products and introducing new products and features.
• Customer Retention: Minimize customer churn by handling and resolving customer requests and escalations promptly.
• Collaborative Engagement: Work effectively with the Ceres Imaging global science team,
• Product and Service Optimization: Liaise with Product Management to provide feedback on product usage, service design, and development.
• Operational Coordination: Work with our flight operations team to monitor and manage flight schedules.

Skills for Success:

• Proven track record of meeting or surpassing goals, preferably in Ag SaaS companies.
• Proficiency with CRM tools like Salesforce and Jira.
• Excellent communication and written skills.
• Strong networking and relationship-building abilities.
• Self-motivated and results-oriented mindset.
• Previous experience in the agriculture industry.
• Understanding of data and analytics solutions.

What We Offer:

• Competitive salary with uncapped commission structure
• Monthly employee stipends and home office setup support
• Comprehensive health, dental, and vision insurance
• Retirement savings plan
• Flexible PTO
• Ongoing professional development opportunities
• Collaborative and inclusive work environment

Why Ceres Imaging?

At Ceres, diversity is our strength. We welcome and support individuals from all backgrounds and walks of life. Our commitment to inclusivity extends from recruitment to career development, ensuring everyone has the opportunity to thrive and contribute to our shared success.

Ready to Make a Difference?

Join us in revolutionizing agriculture and making a positive impact on the world. Apply now or reach out to [email protected] for accommodations during the interview process.

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By transforming this job description into a compelling LinkedIn job posting, we aim to attract top talent who are not only skilled but also passionate about contributing to a sustainable future in agriculture.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Will you now or in the future require sponsorship to work in the US?

Work Location: On the road