Solar Customer Service Associate

Do you love interacting with others, making connections, and helping people? Then youre an excellent fit for the customer service associate position at our company! Youll be responsible for responding to customer inquiries, scheduling them for appointments, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job youll love, we highly encourage you to apply.

Compensation:

$87,000 – $124,000 yearly

Responsibilities:

• Ensure customer account information is up-to-date
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Identify common customer issues and bring them to the attention of the team
• Reply to incoming calls from customers including products and service questions, general information, and complaints

• Educate customers on the benefits of our service
• Provide with face to face presentations

Qualifications:

• Experience working in a customer-oriented atmosphere
• High school graduate, G.E.D. recipient, or equivalent
• Display strong communication skills, active listening skills, and personal skills

About Company

Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we’re all about.