Job Description
TITLE: Customer Advisor
TYPE: Contract
LOCATION: Norristown, PA
ONSITE/REMOTE/HYBRID: Hybrid
START DATE: July/August 2024
SHIFT: 1st Shift
We are looking for a Customer Advisor. The role of the Customer Advisor is pivotal in delivering outstanding service support to users of a renewable energy tracking platform. This position caters to a wide array of account holders, ranging from individuals to sizeable public entities. By gaining a comprehensive grasp of both the system’s functionality and the broader operational context, the Advisor efficiently resolves inquiries, coordinates with technical experts as needed, observes communication trends to improve service strategies, and becomes a trusted representative for all users.
MAIN RESPONSIBILITIES
- Act as a primary contact point, aiming for complete user satisfaction and accurately presenting the company’s objectives and values.
- Carry out administrative tasks and other duties within a structured guidance framework, typically under direct supervision
- Keep accurate records of interactions and queries to ensure consistent and precise information dissemination.
- Address incoming queries and concerns via phone or email, ranging from straightforward to complex issues.
- Recognize the significance of following up with customers, identifying when different situations call for varied levels of response.
- Acquire and maintain an in-depth knowledge of the renewable energy sector along with the specific features of the tracking system.
- Demonstrate excellent verbal and written communication skills to foster customer satisfaction.
- Familiarize oneself with the relevant terminology and abbreviations pertaining to the renewable energy domain and the system.
- Connect effectively with a diverse clientele, collaborating smoothly with various departments to sustain productive relationships.
- Escalate complex issues to senior staff for resolution.
- Show a keen interest in continuous learning about the company’s dynamic environment and technological advancements.
QUALIFICATIONS
- An Associate’s degree or higher, 1-2 years of customer relations experience, or significant industry knowledge.
- A minimum of 2 years in a customer service capacity, particularly within a tech-focused industry.
- A track record of success in customer service positions, with a knack for adapting to Client systems.
- An autonomous work style requiring minimal oversight, coupled with a zest for taking on new challenges and a forward-thinking approach to problem resolution.
- Familiarity with CRM platforms, such as Salesforce, is highly regarded.- A basic understanding of the electricity market and proficient use of office software including MS Word, Excel, Outlook, and web applications.
- A customer-centric outlook, ensuring all interactions are handled with grace and efficiency.
- Solid knowledge base relevant to the outlined responsibilities.
- A capable communicator with effective problem-solving skills, open to growing within the role and taking on increased responsibilities.
- Experience in developing automated workflows.
- Strong interpersonal skills with the capacity to influence and communicate effectively across the board.
- A good grasp of the company’s ethos, structure, and operational standards.
- A willingness to tackle challenges and go above and beyond in service delivery.
- The ability to project professionalism, confidence, and a positive demeanor.
EOE STATEMENT
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Job Type: Contract
Shift:
Work Location: Hybrid remote in Norristown, PA 19401