Solar Programs Project Manager – Consumer Protection (Remote – US)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking a full-time Solar Programs Project Manager – Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of various Distributed Energy Resources (DERs) including distributed solar, energy storage, demand response, microgrids, and electric vehicle grid integration. These leading-edge energy technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality.

This unique market opportunity, paired with Energy Solutions’ mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future.

This position will be a part of the Consumer Protection Team supporting our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed to assist people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition!

Daily responsibilities include but are not limited to:

• Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines Program
• Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies
• Help identify ways to strengthen consumer protections in the Program
• Document and categorize complaints received
• Draft pre-disciplinary letters to vendors alleged to have violated Program requirements
• Update public-facing Consumer Protection Database
• Follow established SOPs for complaint resolution, including communicating directly with solar vendors and customers
• Document statistics contributing to disciplinary and complaint reporting
• Perform periodic review of registered vendor marketing materials to ensure compliance with Program guidelines
• Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements

Minimum qualifications:

• A minimum of 2 years of relevant work experience in consumer protection and/or customer service
• A bachelor’s degree
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple cases
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)

Desired qualifications:

• Knowledge of solar energy concepts and terminology
• Prior experience in consumer protection and/or customer call center operations
• Proficiency in Spanish, including written communication
• Experience with Salesforce

Compensation is commensurate with experience within the pay band of $65,000 – $75,000 / Annually

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Office Locations and a Remote Workforce

Energy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, Wyoming).

Inclusion, Diversity, Equity, Accessibility

We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we’re committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected].

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