Director of Solar O&M Operations

Why Namaste Solar? For 19 years, Namaste Solar, a local, employee-owned solar company, has helped families and businesses along the front range of Colorado use the sun to make electricity. People come to Namaste Solar with a desire to align their work and their values. And, we’re not the only ones that believe our employee-owned model is a force for good in our communities. We’ve been awarded B Corp’s Best for Workers and Outside Magazine’s Best Places to Work 7+ years in a row.

Position Overview

The Director of Operations and Maintenance (O&M) Operations is responsible and accountable for leading and managing the O&M department. This role’s primary job responsibilities include personnel management, strategic planning, budgeting, and operational process management. The role will be expected to work closely with other business units and departments to ensure efficient and high-quality internal processes.

Strategic Responsibilities

• Develop, manage, and execute departmental strategy and budget.
• P&L (profit and loss) responsibility and accountability
• Track, update, and report monthly department KPIs.
• Maintain and improve O&M-specific safety program.
• Drive ongoing enhancement and development of O&M IT tools and processes.
• Monitor and implement new code & industry standards.
• Support in the development of new service offerings.
• Manage team members’ performance evaluations.
• Support on training, professional development, and performance management.
• Support in coordination and facilitation of internal project hand-off meetings upon contract execution.
• Define and maintain team service standards.
• Manage equipment calibration and recertification program.
• Define and maintain team service standards.
• Project and maintain appropriate staffing levels.

Daily Responsibilities

• Support the smooth execution of day-to-day operations.
• Provide hiring support for new staff including interviewing and onboard training.
• Support Commercial Sales team and O&M Portfolio Managers in reviewing and interpreting scopes of work.
• Support in estimation, contract negotiations, and contract renewals.
• Support in the coordination of customer onboarding.
• Provide technical guidance to O&M staff.
• Coordinate and facilitate recurring O&M department meetings.
• Address severe performance and customer issues.
• Coordinate interdepartmental resource sharing.
• Meet with office and field teams at regular intervals.
• Coordinate with O&M field teams to meet on job sites and Namaste Solar office(s) on a regular basis.
• Manage inventory of materials, tools, vehicles, safety equipment, and apparel.
• Timecard and expense approval.
• Serve as backstop coverage for monitoring and portfolio manager duties.

Essential Knowledge, Skills & Abilities

• Must be comfortable working in a fluid and complex work environment.
• Clear understanding of electrical safety standards.
• Advanced understanding of commercial PV and/or electrical systems and related code, standards, and designs.
• Outstanding communication skills and ability to set clear expectations.
• People management experience.
• Experience sourcing new industry products, applications, and system designs.
• Proficient with computer applications (Microsoft products, CRMs, etc.)
• Desire to manage and improve IT workflows.
• Ability to occasionally work off-hours, weekends, and/or holidays (with flex time provided as compensation)

Non-essential (Valued But Not Required Skills & Experience)

• Electrical License (JW or ME).
• NABCEP/COSEIA certification.
• OSHA 30 certification.
• Advanced Degree.

Compensation And Benefits

• Position based in Denver, CO – must be a Colorado resident to be considered
• Compensation will be dependent on experience, certifications, and licenses.
• We offer CIGNA health insurance and dental Insurance within the first 30 days.
• Life Insurance, Short-Term and Long-Term Disability.
• 401K Program.
• Voluntary Life Insurance.
• 20 hours of paid volunteer time.
• PTO increases annually from the date of hire, 48 hours of flexible sick time and 8 paid holidays
• Free RTD EcoPass.
• Discounts to put solar on your home.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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