Host/Hostess (Seasonal) Concannon Tasting Room

An industry leader, The Wine Group is one of the world’s foremost producers of award-winning wines across more than 60 wine brands and many winery facilities in California, New York, and Australia. Headquartered in Livermore, California, TWG is an industry innovator when it comes to developing, marketing, and selling wine brands beloved by consumers around the world, including Cupcake, Franzia, Benziger, Imagery, Tribute, 7 Deadly, Cooper & Thief, The Dreaming Tree, Charles Smith Wines, and more. The Wine Group believes in producing wine using sustainable and earth-friendly practices to foster healthy land and agriculture for generations to come. The company demonstrates environmental stewardship through its commitment to clean energy and by ensuring that all its owned vineyards are certified sustainable or biodynamic. To learn more, please visit: www.thewinegroup.com .

Job Summary

Under the direction of the Tasting Room Manager, the Host/Hostess will greet and welcome arriving guests, check-in guests with tasting appointments and arrange appointments for walk-in guests as available. The host/ess is the first person the guest sees. As a result, the appearance, mannerisms, and personality of the host exemplifies the very first guest impression and response of our establishment. The Host/ess should ideally possess retail, restaurant, hospitality, or hotel experience, should have a super-charged, customer-focused attitude, and a vibrant enthusiasm for wine and food and the wine lifestyle. California has thousands of Tasting Rooms, but only the best offer new and unforgettable experiences. Delighting and surprising our customers with a fantastic experience at our winery is at the center of our attention and must be yours as well.

This seasonal position is part-time, up to 29 hours weekly, and requires a flexible schedule and weekend availability.

Essential Functions

• Primary point of contact for all guest interactions to include greeting in-person or via telephone, responding to inquiries, executing daily reservations, processing ticket sales, and assisting at special events to ensure the best guest experience possible.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Under limited supervision, promotes the sale of experiences and non-wine products sold in the Tasting Room
• Work collaboratively with Tasting Room teams to organize and manage reservations for the daily customer experience.
• Provide information regarding various Tasting Room experiences and general tourist information.
• Utilize POS and reservation systems to manage reservations. Possess a high level of integrity for performing sales transactions as needed.
• Handles routine purchase transactions, which includes operating a cash register.
• Required to work evenings, weekends, and holidays as requested.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• High school diploma or equivalent
• 18 years of age or older with a valid CDL
• Minimum of 1 year experience as a Host/ess is ideal.
• Proven customer service skills
• Professional appearance and demeanor when dealing with guests and vendors.
• Highly motivated, hospitality- and sales-driven with an outstanding work ethic
• Works well with others at all levels and departments
• Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures.

Physical Demands

• Working environment has exposure to both indoors and outdoors.
• Ability to perform tasks requiring bending, stooping, standing, and twisting.
• Able to lift and carry up to 50 pounds.

Compensation

• Hourly Pay Range Posted: $16.49 – $24.76/hr.
• Actual compensation will be based on factors such as experience; skills, knowledge, and abilities; education; and other position related factors.

At The Wine Group, we are proud to be an equal opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

NOTICE TO THIRD PARTY AGENCIES

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

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