Account Specialist

Job Description: Under general supervision, provides full account management support to business, commercial, industrial, national, and/or government customers. Handles customer requests and complaints and interfaces with vendor partners and management to resolve. May perform other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc. Minimum of 2+ years of experience in relevant field (customer service, sales, customer accounting, claims and/or revenue recovery, etc). Requires high school diploma or equivalent. Furlough Notification All NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. Worker Building Location JB – Juno Beach Office – 0000103492 Will driving be required as part of position duties/work? No Driving Record Validation For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver”s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. Additional Job Details LOCAL CANDIDATES ONLY

Job Overview

A leading residential clean energy solutions provider, EverBright provides a platform that designs, proposes and finances solar and storage projects nationwide. EverBright brings together finance and technology, to provide customers with an all-in-one solution for powering their carbon-neutral homes. Our mission is to be the driving force in the decarbonization of our planet by delivering accurate solar designs, affordable and flexible financing options, and the best service possible.

We Are Seeking a Well-qualified Candidate Who Is Passionate About Driving The Clean Energy Revolution By Building a Best-in-class Residential Financing Program. As Account Specialist, You Will Be Asked To:

” Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success

” Manage each issue to resolution while providing clear communication and expectations

Job Overview

This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires the availability to work 12:00PM-9:00PM EST, 2:00PM-11:00PM EST, and 9:00AM- 6:00PM. May include Saturdays.

Job Duties

” Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.

” Collaborate closely with other departments to escalate and resolve complex technical issues promptly.

” Provide exceptional customer service through phone, email, chat, etc.

” Become an expert on both financing and sales/operations workflows

” Be a knowledge resource and an escalation point for our customers

” Provide solutions to problems while educating and training our customers

” Document customer interactions with accurate and detailed interaction logs

” Serve as a voice of the customer and work with the team to improve our program and processes

” Work with team members, supervisors and management to adhere to quality standards and achieve service level goals

” Proactively escalate potential issues or anomalies to management

” Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base

” Create a positive work environment through collaborating with direct teammates and internal stakeholders

Preferred Qualifications

” Previous helpdesk or software support experience, preferably in the solar industry

” Strong proficiency using SaaS software

” Proactive and solution-oriented

” Experience in solar or motivated to learn more about the solar industry

” BA/BS degree or equivalent practical experience Will Per Diem and Mob/De-Mob expense types be available for this requisition? No If Per Diem is available, please indicate the maximum amount: N/A If Nuclear Business Unit: On-Boarding Note Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: [email protected] or 561-694-4761. Will the selected worker require unescorted badge access into Nuclear protected areas? No Is NERC CIP unescorted physical or cyber access required for this assignment? No Which NERC access is needed? N/A Is Federal Energy Regulatory Commission access required? No Shift Type Other/Variable Shift Hours per Day 8 Hours per Week 40 Total Hours 8,800.00