Voucher Processing & Redemption Specialist

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

Job Summary

The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS’ responsibilities include the efficient processing and management of numerous vouchers, ensuring data accuracy across multiple sources & systems, and complying with state agency and company policies. VPRS will play a critical role in the success of Voucher Processing program and must exhibit excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies.

Key Responsibilities

• Voucher Processing: Thoroughly review voucher applications for eligibility, data accuracy, completeness, and compliance with program guidelines, policies, and procedures in a high-volume processing environment.
• Data Entry and Management: Accurately enter application data into the Voucher Processing systems (e.g., Salesforce), maintain up-to-date records, and perform daily charting (aka digital documentation).
• Communication: Provide clear and timely written communication with external stakeholders regarding the status of applications, missing or out of compliance documentation, and to outline next steps. Possess an intuitive understanding when to move beyond asynchronous communication (e.g., email) and exhibit a level of comfort speaking directly with stakeholders to troubleshoot and guide them along the application journey. Monitor and respond to programname@CALSTART… program email inquiries.
• Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipating future needs.
• Reporting: Understand and interpret voucher dashboards and reports on application progress, voucher redemption rates, and program metrics.
• Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness.
• Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success.

Qualifications

• Bachelor’s degree in business administration, finance, accounting, environmental science, or a related field preferred.
• Experience: Minimum of 2 years of experience in administrative roles, data processing, data entry, or customer service. Experience in grant management or voucher processing programs is a plus.

Skills

• Strong attention to detail, time-management skills, and organizational skills.
• Proficiency in data entry and data analysis.
• Excellent written and verbal communication skills.
• Comfortable working independently with minimal oversight and troubleshooting with given resources.
• Developed interpersonal skills to maintain effective working relationships within multi-team environments.
• Proficiency in program management tools including Microsoft Office Suite (e.g., Excel, Word, Outlook, SharePoint).
• Familiarity with CRM software (e.g., Salesforce) and data management systems.

Personal Attributes

• Ability to prioritize and manage multiple tasks, program complexities, and deadlines effectively.
• Proactive mindset paired with strong problem-solving and critical thinking skills.
• High level of integrity and commitment to cross-collaborationengagement for shared wins.
• Desired, not required – Knowledge of CA incentive landscape and policies including CARB’s portfolio of funding or other public agencies.

$30 – $36 an hour

CALSTART values transparency and strives to provide as much information regarding compensation as possible. The complete salary range for this role is $30 – $36 per hour. We determine pay based on several factors, including but not limited to job-related skills, qualifications, experience, education, internal equity and other factors relevant to the job.

We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.

We’re a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!

We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!

Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.