Veteran Services Coordinator

Job Description

Job Summary:

The Veteran Services Coordinator is an important member of University Veteran Services (UVS), which provides services and support for nearly 2,000 military-connected students. The military-connected student community at UW-Madison is comprised of US military veterans, currently serving national guard and reservists, and their immediate family members. Military-connected students can be found across all levels of undergraduate, graduate, and professional education. UVS helps students transition to campus life and find success through administering and advising on education benefits, community building programs, and campus and community advocacy. UVS is part of Student Affairs’ Identity and Inclusion efforts and prioritizes supporting students to build a sense of belonging and flourish.

The Veteran Services Coordinator supports all functions related to the military-connected student experience. This role works directly with students on important topics such as veteran/military education benefits and connections to resources to foster student success and belonging, as well as coordinating with other units across campus to support students. An ideal candidate will appreciate the importance of expanding their own knowledge and skills to meet the unique needs of military-connected students.

The successful candidate will join a highly collaborative team of dedicated professionals. As a member of a team, the Veteran Services Coordinator must be able to work both independently and collaboratively. This position will report to the Director of UVS. Certifying military-connected education benefits by following internal processes and procedures will be a central component of this role. Please note that the incumbent must be eligible to access the US Department of Veteran Affairs ‘Enrollment Manager’ system, which requires a Login.gov or ID.me account and verification using personal identity information.

Essential Responsibilities:

Certify state and federal military-connected education benefits
Conduct meetings with students on potentially sensitive topics
Contribute to building a safe environment that encourages student success
Coordinate with core student services at UW-Madison, including but not limited to colleagues in the Bursar’s Office, Office of the Registrar, Office of Admissions and Recruitment, and the Office of Student Financial Aid

Responsibilities:

Develops and implements programs and services, maintains relationships with stakeholders, and represents the institution as a student military and veteran identity expert. Administers veteran and military benefits under federal and state rules, regulations, and guidelines. Provides information to prospective students and assists students in their educational pursuits through connections to campus resources, advising, and community building. Educates and advocates for the needs of military connected students.

65% Manages benefit eligibility, benefit advising, and accurate delivery of benefits for military connected individuals
20% Provides students connections to campus resources, advising, and community building opportunities to foster student success and sense of belonging
5% Contributes to the development, execution, and review of programs and services designed to meet unit objectives
5% Advocates for military connected students in all aspects of campus life and promotes a campus philosophy of military and veteran identity inclusiveness
5% Serves as a unit liaison to internal and external stakeholder groups, providing information and education on military connected students

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.

Education:

Preferred
Bachelor’s Degree

Qualifications:

Minimum Qualifications:

Experience working with processes, complex systems, and software
Experience in providing a positive customer service experience.

Preferred Qualifications:

Experience working with military and/or veterans
Experience as an Academic Advisor, collegiate career services, or other university/college student services role
Experience as a School Certifying Official

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely at an offsite, non-campus work location upon supervisor and department/Student Affairs division approval.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $50,000 ANNUAL (12 months)
Depending on Qualifications
The expected minimum starting salary for this position is $50,000.00 annually. Actual pay will depend on experience and qualifications. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf

Additional Information:

University Veteran Services (UVS) mission is to support the Wisconsin Experience of military-connected students by fostering personal transitions and pursuit of academic success. We serve students by administering educational benefits, develop community building support programming, and educate the community and advocate for military-connected student needs.

UVS is part of Student Affairs at the University of Wisconsin-Madison, led by the vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

How to Apply:

Please click on the “Apply Now” button to start the application process. As part of the application process, you will be required to upload a current resume, a cover letter addressing your experience and qualifications related to this position, and a list with the contact information of at least three professional references. The application must be completed and submitted by the deadline to be considered for this position

Contact:

Angel Cartagena
[email protected]
608-890-2570
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Veterans Services Coordinator(AE067)

Department(s):

A04-STUDENT AFFAIRS/UVS/ADMINISTRATION

Employment Class:

Academic Staff-Renewable

Job Number:

306463-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.