The Company
Imerys is the worlds leading supplier of mineral-based specialty solutions for the industry with 3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
Tolling Manager
Job Summary
Imerys leads the way in mineral-based specialty solutions for industry globally. Imerys provides renowned expert solutions based on processing and refining mineral resources, synthetic minerals, and formulations. Guided by its SustainAgility program, Imerys embeds sustainable thinking into everything and sets ambitious mid-term targets as part of our global strategy and in line with the Group’s purpose: Unlocking better futures for our people, our customers, and our planet.
As one of the business areas of Imerys Group, the Business Area Refractory, Abrasives & Construction (RAC) has approximately 40 sites in total, including S&T facilities in 18 countries worldwide, 4,600 employees, and 1.3b revenue). The third-party toll manufacturing is an important and complementary part of the business in addition to the assets in the business area to maintain high flexibility and agility by outsourcing some processing activities (e.g., milling, mixing, and packaging, etc.) and support fast-growing businesses of new capacity, new products or in new geographic areas.
In the United States, business growth opportunities and development strategies demand delegated resources to coordinate the tolling activities in a systemic approach and close collaboration with the functional teams globally.
RESPONSIBILITIES
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Report directly to the Global Tolling Manager based in Europe, manage or drive the tolling activities in the region, such as production allocation, quality management, supply and profitability review with the existing tollers;
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Report functionally to the hosted Site Manager in Norfolk (VA), coordinate the materials flow, production planning, quality control and change management with the relevant internal industrial assets and functional support;
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Act as a key referent in the Imerys RAC Industrial Center of Excellence to the third-party tollers in the region to ensure full compliance with Imerys business code of conduct, quality requirements, and EHS standards in aligned with regulatory, contractual, and financial frameworks;
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Liaison with the functions of sales, supply chain, business planning, and product management for maintaining a tolling supply base delivering production flexibility and reliability at a competitive total cost, and coordinating and consulting the different functions on tolling and toller-related topics;
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Replicate the good practices in other regions and implement the defined business processes related to tolling business via SAP system; contribute/configure/improve the master data and be responsible for the reliability of the information (automatic laboratory data, IP21/PCS7 factory instrumentation and systems, etc.) in collaboration with the global network and the regional teams;
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Participate in the regular business rituals such as weekly production review, monthly business review, project-based meetings, monthly stock & supply review, etc.; administrate or assist the subcontracting orders, purchasing management, stock monitoring, invoicing, etc.;
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Track, analyze, and consolidate the tolling-related information for timely and robust business review, budgeting, and decision making;
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Establish and maintain a reliable tolling business partnership network in the region and support the market segments for specific business growth opportunities with new tolling capacity, portfolio optimization, and profitability management;
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Make regular visits to the active tollers to:
- maintain positive relationships and enforce appropriate management processes;
- address any significant operational issues that arise with the tollers appropriately;
- support EHS and quality audits and drive timely response on findings and action plans;
- investigate complaints and ensure resolution through the appropriate interfaces;
- measure tollers performance and drive continuous improvement where appropriate; and
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Liaison with the functions of purchasing and legal, as well as the hub management for contracting, compliance assurance, and product/service certification as required.
TECHNICAL COMPETENCIES
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Diplomas in an appropriate engineering or technical discipline or equivalent education and experience; flexibilities to internal candidates with relevant experiences;
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5+ years experience in production, supply chain, technical support, or quality management; specific experiences with third-party tolling as a plus;
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Basic understanding of materials formulation, fill & pack technology, and common industrial processes;
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Good knowledge of industrial subjects, such as quality, EHS, and regulatory compliance;
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Proficient in the use of Google Suites, common collaboration tools, social networks, and media for efficient collaboration and effective communication; and
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SAP knowledge and experience as plus
OTHER SKILLS OR EXPECTATIONS
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Strong communication and interpersonal skills and customer service approach;
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Structured, self-motivated, and strong commitment to compliance, risk control, continuous improvement, and step evolution;
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Strong stakeholder management and partnership building; and
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Well organized/Self-starter/autonomous, results oriented, up to 40% of travel.
Position Type
Full time
and
Permanent
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.