Technical Sales Associate

Job Description

Are you passionate about technology and renewable energy? Do you have a knack for customer service? Are you looking for an opportunity with a great company where you can grow your career?

If you answered yes to these questions, this may be the perfect opportunity for you!

Dragonfly Energy is an industry leading lithium-ion battery manufacturer based in Reno, NV, and we are looking for hardworking Technical Sales Associates to join our team. This position will work with our Inside Sales Team and provide product support to our customers via phone, email and in-person appointments.

As a Technical Sales Associate, you will gain valuable knowledge about our lithium-ion batteries and help our customers troubleshoot DC systems, right-size systems for specific projects and process product orders.

Shift is Monday – Friday.

Reliable Transportation is required

Some experience with batteries and solar systems preferred, but not required. We can train the right person.

If you want to be successful on our team, you will need to be a dedicated team member and focused on learning the products.

Responsibilities and Duties

• Good attitude is a must
• Be teachable – working knowledge of our products will be critical for success in this position!
• Provide accurate technical information to the customer
• Be able to manage a large volume of emails that require daily follow up
• Work with internal team members to leverage knowledge of the team to help the customer with technical issues
• Make follow up calls to all email and voicemail inquiries to ensure the customer experience is the best it can be.
• May perform other duties as assigned

Qualifications and Skills

• Prior customer service and technical support experience preferred
• Excellent written and verbal communication skills
• Display high level of professionalism while interacting with internal/external customers through email, phone and face-to-face communication
• Working knowledge of MS Office Suite
• Strong attention to detail
• Focus on punctuality and attendance
• Dedication to delivering results in a fast-paced, dynamic environment

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person