System Support Analyst
Exton, PA I Scottsdale, AZ I USA
System Support Analyst is responsible for programming of all proprietary forms adopted by AXA XL Insurance in all supported policy issuance software; Programming of all new ISO & NCCI coverage forms and endorsements adopted by AXA XL Insurance to maintain compliance; Responsible for the synchronization of WINS, the supported policy issuance systems to validate form availability and data integrity; Lead for the implementation of new lines of business, coverages, and business units on all facets of forms production support; Liaison between Regulatory, AXA XL Business Owners and individual rating vendors to ensure AXA XL rates for the five filed lines of business reflect AXA XLs filed compliant rates: Commercial Property, Package, Commercial Auto, Workers Compensation and General Liability; Responsible for the successful implementation and communication of monthly rate releases, validation of the filings in the rate system, and 52 jurisdiction regression testing.; Oversight of individual rating system updates. Responsible for providing regulatory information to policy administration system vendors at the direction of Regulatory. Manage requests to vendor to ensure timely delivery. Test updates received from vendor to ensure accuracy and compliance with AXA XLs regulatory filings. Supports help desk tickets raised by the UW users.
DISCOVER your opportunity
What will your essential responsibilities include?
- Support all assigned regulatory bureau and proprietary form/endorsement automation requests to ensure AXA XL remains fully compliant.
- Complete Istream automation and WINS availability for regulatory bureau and proprietary forms/endorsements within current service level agreement thresholds.
- Complete assigned projects (i.e. new line of business automation projects, coding enhancement requests) by committed original deliverable dates. Delivering on-time, high quality production, and communicating status to requester and management
- Support and timely resolution of assigned Help Desk tickets within prescribed service level agreement thresholds. Complete written communication as well as verbal updates of the status of tickets; proactively resolve root cause of error.
- Works closely with internal business units, and AXA XL’s selected external rate vendors, to ensure that the rates available within AXA XL source systems are consistently of a high data quality, and that the integrity of the rate data matches the filed rates.
- Responsible for researching, maintaining, testing and implementing rates, rating rules and policy forms for all supported lines of business in AXA XLs policy issuance systems.
- Work closely with the AXA XL users, Regulatory, and IT to validate the accuracy and timeliness of rate releases.
- Coordinate the review and delivery of data specifications for new clients.
- Assist with troubleshooting rate variances, and identifying the root cause of the issue
- Assist with testing efforts for new rating platforms introduced, and the expansion of functionality and new coverages in existing platforms.
- Support various business units to ensure that all rate accuracy needs are met, and inquiries and/or issues are fully resolved
You will report to System Support Manager.
SHARE your talent
Were looking for someone who has these abilities and skills:
Required Skills and Abilities:
- Advanced Microsoft Word, Microsoft Excel, Access, Outlook, PDF Conversion Software skills
- Excellent Problem-Solving Skills
- Excellent oral and written and communications
- Some experience in P&C insurance industry
- Familiarity with insurance coverages, rate coding, and various admitted P&C lines of business preferred
- Excellent written and oral communications skills.
- Excellent research, analytical and organization skills.
- Proven efficiency in ability to multitask, with attention to detail.
- Display excellent customer relation skills, as well as result driven
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
For more information, please see Sustainability at AXA XL.