System Operations Supervisor

About us

Meet Powin

At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.

Its your chance to be part of something great

Create a World Youre Proud of

We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a jobthose driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.

Summary:

The System Operations Supervisor is responsible for overseeing 24/7/365 shift operations in our Remote Operations Center (ROC), ensuring efficient performance of Powins Battery Energy Storage System (BESS) facilities. This role involves supervising shift teams, coordinating with various stakeholders, ensuring proper ticket handling and maintaining system health.

Job Details:

• Supervise Technical Specialist, conduct regular 1:1 meetings and mentor team members, fostering a culture of continuous improvement and innovation.
• Train and support team members for efficient daily operations, allocate resources effectively during shifts and identify and address training needs.
• Ensure seamless handoff between shifts.
• Oversee service tickets processing, remote response and field service support.
• Coordinate with stakeholders to ensure compliance with Long-Term Service Agreement (LTSA) obligations.
• Serve as the escalation point for stakeholders, including clients, senior management and team members.
• Maintain system health and configuration to optimize performance.
• Collaborate with various departments to optimize service protocols and procedures.
• Report and escalate critical updates to relevant stakeholders.
• Develop and maintain standard operating procedures and quality standards.
• Participate in root cause analysis, audits, and feedback mechanisms.
• Perform other duties as assigned.

Qualifications:

• Bachelors degree in Electrical Engineering, Renewable Energy or a related engineering field, or equivalent experience.
• 5+ years customer service/call center experience (technical call center preferred).
• 4+ years of energy storage systems experience.
• 2+ years supervising a team OR at least 3 years demonstrated leadership skills including:
  • Leading projects or cross-functional teams.
  • Mentoring junior team members.
  • Taking on increased responsibilities within a team.
  • Coordinating work across shifts or departments.
  • Developing and implementing process improvements.
• Proficient in ticketing systems such as Zendesk, Zuper and Jira or the ability to quickly learn new systems.
• Ability to prioritize workload within the team for maximum efficiency.
• Willingness to work night shift (10:00pm 6:30am), including overtime, holidays, and on-call as needed, weekend shifts may be required.
• Proficient in creating technical documents, manuals and operating procedures.
• Ability to transfer technical knowledge to assist in training and supporting team members.
• Strong teamwork skills and the ability to work independently with a high sense of accountability
• Ability to identify training needs and provide effective training solutions, including training on ROC practices, procedures and technical documentation.
• Strong organizational skills to optimize resources availability metrics.
• Strong communication skills to initiate, maintain, and enhance collaboration with stakeholders.
• Strong problem-solving skills to identify, analyze and evaluate complex issues.

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.

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Compensation for this position is commensurate with location, experience and relevant skills. The national Average Base Salary Range is $84,000-$112,000. Positions may be eligible for a discretionary annual bonus based on company and personal performance. Additional Benefits include Medical, Dental, Vision, Retirement, Short-Term/Long-Term Disability, Life Insurance, EAP, 401(k), Flexible Work Arrangements and more.