Solar Service Administrator

Do you want to become an employee-owner for a mission-driven, growth focused company? Do you approach your work with passion and dedication?

About the Company
Sun Light & Power drives the total adoption of clean energy by designing, building, maintaining, and advocating for clean energy solutions so future generations inherit a healthy planet. We are committed to delivering an exceptional customer experience by always innovating and acting with dedication and passion.

We are proud to be certified B-Corporation and this influences our way of working. We make intentional decisions considering sustainability, positive impact on our community and growing profit for the prosperity of our employee-owners. We are a company that strives for a healthy life-work balance and a dog friendly environment.

Position Description:

The mission of our System Performance team is to maximize the uptime of our customers Photovoltaic and Solar Thermal systems. By deploying a team of technicians with expertise in Photovoltaic and Solar Thermal systems, with support from customer service professionals in the office, its our goal to ensure that our systems deliver on the promise we made to our customers. We want our customers to experience warm, professional, and speedy customer service.

The Service Administrator is responsible for cultivating a strong customer facing culture, demonstrating excellent communication skills with customers and organizational skills with the team. The Service Administrator will be responsible for monitoring a support telephone line to be the first point of contact for clients that need service
on their existing SLP systems.

Responsibilities:

• Initial Triage for Incoming Calls & Voicemails

• Warranty Issues

• Service Issues

• Salesforce Entry of Trouble Tickets

• Create Diagnostic, Service & Cleaning Quotes

• Obtain Client Approval of Quotes

• Invoicing

• Work with Collections Agency

• Work with Monitoring Company

• Outreach to Low-Performing System Owners

• Manage commercial portfolios, maintain long-term customer relationships

Key Experiences:

We prefer candidates with solar industry experience including:

• An understanding of the key vulnerabilities to reliable performance of a solar power or solar thermal system.

• An understanding of PV and ST (solar thermal) components.

• A strong understanding of various monitoring & controller products on the market to interpret information for remote troubleshooting and convey to customers.

• Experience with salesforce strongly preferred

• Experience with Sage is a plus

• Familiarity with legacy inverters and monitoring systems a plus

Qualifications:

• Good customer management skills

• Strong time management and organizational skills

• Excellent communications skills both verbal and written

• Experience reading and understanding contracts a plus

• Ability to act independently to make appropriate workflow decisions

• Solar experience desirable

• Able to type 50 wpm

Benefits:
Sun Light & Power offers a comprehensive benefits package that includes, but is not limited to:

• Health– Sun Light & Power offers 8 different medical plans through Blue Shield and Kaiser.

• Dental– Sun Light & Power covers 100% of Dental.

• Vision– Sun Light & Power covers 100% of the VSP Gold plan.

• Long-term disability insurance: Sun Light & Power covers 100%.

• FSA, HSA and Commuter program

• 13 PTO days, 8 paid holidays

• 2 paid days for volunteering

• 401(k) retirement plan

• $500 annual stipend for tuition

• Company Stock – Sun Light & Power annually allocates 8% of our 1,000,000 issued shares of the company to ESOP Participants based on a formula considering the number of employees, employees years of service and employees total compensation. Shares are vested over a 6-year period.

Equal Employment Opportunity Statement:

It is the policy of Sun Light & Power to provide equal employment opportunity to all persons without regard to sex, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or veteran status, marital status, registered domestic partner status, genetic information, or any other basis protected by applicable federal or state law. This policy applies to all aspects of employment, including but not limited to: recruitment, selection, training, promotion, transfer, compensation, demotion, termination, etc.