The Rates Operations and Client Services team is the single point of contact/first level of critical issue to members, clients and exchanges and has the ultimate responsibility of ensuring a positive experience at LCH in respect to the SwapClear, Listed Rates, and SwapAgent services. The Operations and Client Services team works closely with all internal and external partners to ensure queries and issues are followed through to resolution. This is a highly visible role, working with sales and marketing as well as senior management.
The successful candidate should possess 2+ years’ experience in clearing and related trade workflow. Examples include various life-cycle events across the services such as margin runs, compression offering and portfolio transfers. Working individually is just as important as within a team in this role, and the ability to work to tight timeframes and interact across geographical locations is required. A pro-active, confident and well-presented individual who possesses a greater level of aptitude for taking ownership of processes and is willing to progress as the team continues to grow will be a preferred candidate!
Responsibilities:
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Handle multiple queries involving external members/clients which can range across all services we are responsible to cover
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Be involved in ensure operational process are throughout services are being monitored/actioned daily
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Being responsible for multiple services, requirement to monitor and action items with a fluctuating schedule
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Work through processes to better reflect data internally to assist in conversations for ways of improvements internally
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Work well with others internally, including the global team, to create a better experience for our Members/Clients
Essential Skills
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Knowledge of central clearing and trade workflow is preferable.
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Basic knowledge of Interest Rate Swaps and/ or Exchange traded Interest Rate and bond products would be advantageous.
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Excellent communication skills, both oral and written.
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Strong analytical, numerical and problem solving skills, with good attention to detail.
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Strong computational skills with MS Excel.
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Good interpersonal and influencing skills.
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Proactive and driven.
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Able to manage workload/priorities themselves and demonstrates ability to work to deadlines.
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Ability to work alone or as part of a team.
Compensation/Benefits Information (New York applicants only):
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $70,200 – $130,400.
Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/bonus plan). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEGs Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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