Program Manager

Department: Project Management

Reports To: Corporate Vice President of Operations

FLSA Status: Exempt Location: Hudson, NH The Company Invio Automation is an Industry 4.0 automation leader that serves a variety of high-growth end-markets including medical devices & life science, renewable energy, mobility, logistics & fulfillment, and heavy industry. Our Automation Solutions and Automation Technologies divisions work together to deliver Factory of the Future consulting and mission critical R&D pre-validation services that pave the way for a comprehensive suite of automation solutions where accuracy, efficiency, and precision are essential for success. With nine locations across North America and a global network of collaborative partners, Invio Automation’s geographic footprint provides customers with a presence in key markets where local service and support are valued.

Invio Automation’s Solutions division specializes in single station robotic cells, multi-station fabrication & assembly lines, bonding & welding technologies, vision systems, and packaging processes. The technical precision extends to specific applications crucial in medical device manufacturing, such as thermal bonding, web handling, force plotting, heat staking, high viscosity pumps, precision dispensing, impulse bag sealing, and needle bending. Invio Automation ensures localized service and support, recognizing the unique demands of the medical device and life sciences industries. Join us in pioneering the future of automation, where technical excellence meets the critical needs of advancing medical technologies.

Description

Our design team works with the largest companies in the world to help them revolutionize their manufacturing processes. We take great pride in our commitment to finding innovative solutions that drive real results. Program Managers play a crucial role in our organization, as they are responsible for overseeing the planning and execution of our most complex projects for our key customers. They work closely with Sales and Estimating to ensure a smooth handoff to Operations and manage all aspects of the project from start to finish, including financial management.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Key leader responsible for delivering projects on time, on budget, and driving customer satisfaction.
• Manage customer communications and meetings with external customers & Invio personnel.
• Lead handoff from Sales and Estimating teams to Project Engineers and Operations. Maintain involvement to ensure proper business direction.
• Define project scope, schedule, goals, and deliverables that support customer expectations.
• Establish/maintain all project timing, financial aspects, and key milestones within the ERP system.
• Manage the project team to complete appropriate tasks on schedule.
• Monitor and manage customer requirements, quality, cost, and timing elements of assigned projects.
• Manage customer POs, billing, and invoicing. Create project numbers for new projects.
• Must display exceptional oral and written communication skills with all customers and internal Invio employees.
• Work concurrently on one or more projects of moderately complex scope.
• Develop, maintain, and deliver progress reports.
• Proactively manage changes in project scope, identify potential crises and create contingency/recovery plans.
• Demonstrate professionalism in all activities and provide efficient service to customers.
• Schedule activities to complete assigned tasks and projects, communicate and document requisite information per established Invio Automation policies and procedures.
• All other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be professional, proactive and positive, with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

Other Skills and Abilities:

• Proficient in Microsoft Office (word, PExcel, Projects, PowerPoint)
• Experience with gathering requirements, business analysis, and documentation.
• Experience with coaching and team building.
• Ability to obtain project management professional certification(s).

EDUCATION

A four-year degree from an accredited institution in Business Administration, Engineering, or Project Management preferred. At least five years related experience in project management, planning, and financial tracking. At least two years of experience managing multiple projects and a minimum of 1 year of management experience.

INVIO AUTOMATION’S CORE VALUES

• We take pride in the reliability of our team and the difficult problems we solve for customers.
• We deliver real customer value that positively impacts the lives of those around us.
• We are dependable. Relationships and trust matter.
• Our ingenuity and desire to improve lives will complement our suite of solutions.
• We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver.
• We believe exceptional service is better demonstrated than said.