People Leader, Customer Success, Data & Feeds

• Apply your knowledge of the financial services industry and our solutions to mentor and lead a team of various tenures and skills.
• Working and managerial knowledge of a department, sub-function or sub-business unit and of a technical subject area
• Basic understanding of relationships between functions within the company
• Some supervisory knowledge, skills & experience
• Requires extensive training and experience to resolve a wide range of issues

Scope of Impact :

• Leads professional and senior employees
• Drives and monitors performance and results based on critical initiatives
• Spends significant time developing a team that delivers results
• Solves complex problems and takes new perspectives using existing solutions

Strategic Planning & Decision Making :

• Designs the retention strategy for the business and ensures execution of regional and global Customer Success programs (objectives and key results, Customer Engagement model, Territory Alignment, Customer Lifecycle Framework).
• Makes recommendations that may shape operational strategy
• Forecasts resource needs and handles allocated budget
• Sets shared goals with established business objectives; uses time and people effectively to meet business plans
• Identifies and resolves technical, operational and organizational problems of a moderately complex nature
• Adapts traditional approaches to enhance existing procedures to resolve issues
• Decisions are guided by policies, procedures and business plan of sub-business unit or sub-function

• Demonstrated leadership skills with experience mentoring and developing talent.
• 8+ years of frontline experience in customer success, account management or relationship management preferably within financial services.
• Execution focused with strong performance record, proactive, and positive.
• Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team), with success influencing other teams.
• Ability to thrive in a fast-paced environment and constantly evolving market. You’re an innovator that can come up with solutions to adapt to change.
• MBA, CFA, or Series 7 preferred.

• Deliver regional revenue and retention goals.
• Execution of upgrade programs with a positive client experience.
• Strong talent in roles achieving team goals and objectives.

• Competitive salary package: base + quarterly bonus.
• 401(k) with matching contribution.
• Comprehensive medical, vision, and dental coverage.
• Flexible vacation and PTO policies.
• Hybrid environment with a mix of days in the office/visiting clients and home office.
• Learning and development opportunities for career growth.
• Strong, fun collaborative culture. We’re passionate about driving success for our clients together.
• A front seat into how technology powers financial markets.

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $110,200 – $204,800.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEGs Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.