Job Description
Job Title: Order Processor
Department: Customer Service
Reporting to: Order Processing Manager
Location: Shelbyville, KY (ON-SITE)
Greenfield is looking for an Order Processor to join our growing team.
The primary focus of the Order Processing Representative 1 is to process orders and interface with customers through phone and email to ensure their needs are met and that all regulatory requirements are satisfied.
Who We Are:
Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfields extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve peoples lives and the health of the planet.
Why Join Greenfield?
We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. Were always looking for people who can bring new talents and experience to our team.
Who You Are:
- Knowledge of chemical industry
- Excellent attention to detail and organizational skills
- Strong communication skills
- Strong customer service experience
Your Experience Should Include:
- Ability to work independently, as well as with multiple departments
- Ability to communicate clearly and effectively
- Excellent attention to detail and multi-tasking abilities
- Ability to thrive in a fast-paced environment
- Proficient in computer programs such as Outlook and Microsoft Office
Job Responsibilities:
- Auditing and processing orders that arrive via email, fax, or mail
- Ensure all required regulatory information is received, reviewed, and properly documented to prepare orders for shipment
- Record customer information within our database
- Email required documentation to customers
- Engage with customers in a friendly and professional manner and properly address concerns
- Offer support and solutions to customers in accordance with the company and department processes
- Taking inbound calls
Total Compensation & Care:
- Base pay dependent on experience and demonstrated performance
- Formal and informal training opportunities
- Comprehensive health and dental benefits
- Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
- Vacation time exceeding industry standards
- Company funded retirement savings program with individual contribution opportunities
- Meaningful and challenging work
- Curated intentional culture focused on growth and development, engagement, and communication
About Us
We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.
Core Values
- Honesty
- Integrity
- Respect
- Commitment
- Openness to Change
Core Principles
- Innovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.
- Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.
- Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.
- Agility: Our team is not only fast, but we also have the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.
- Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.
Greenfield Global USA, Inc. is an equal opportunity employer that is committed to providing a workplace free from harassment and discrimination. All qualified applicants for employment will be considered without regard to race, color, religion, sex, sexual orientation, marital or domestic partner status, gender, identity or expression, pregnancy, age, national origin, ancestry, disability status, genetic information, veteran status, or any other legally protected characteristic.