Operations Manager — State Energy Programs

At APTIM, we come to work each day knowing that we are making an impact on the world. Our work spans from safeguarding and maintaining critical infrastructure to helping communities recover from natural disasters, from empowering our armed forces and first responders to reducing carbon and energy use, and from making cities more resilient against the threats of climate change to restoring contaminated ecological systems.

Job Overview

APTIM’s Energy Transition team is looking for a motivated and experienced Operations Manager to support HOMES and HEAR programs. The Operations Manager is responsible for providing technical and administrative support to the state energy programs across the country. The primary focus of the role is development and ongoing refinement of process, quality assurance and data integrity, with key tasks including development and implementation of policies and procedures, oversight of processing and call center functions, and supporting or directly coordinating with internal functional teams. Communication with other internal functional teams is a key responsibility of this position as well as coordination with external implementation teams. This role may involve direct marketplace engagement with Trade Allies, state energy offices, utilities, industry organizations and other Program partners. This position will report to the Portfolio Director working directly with program teams across the nation.

APTIM’s Energy Transition team is a recognized leader in the marketplace. Our energy experts deliver highly innovative projects and complex client solutions providing the full breadth of solutions including energy efficiency, energy management, carbon management, smart infrastructure, and distributed energy resources (DER). Our consultants proactively collaborate with clients to define and implement strategies and programs around key business drivers, with the primary focus of finding and delivering high impact outcomes that exceed expectations and meet the unique needs of our government, utility, and commercial clients.

APTIM seeks a versatile individual who thrives in a fast-paced, mission-driven environment and can effectively communicate technical details to non-technical audiences and stakeholders. In addition to being an outstanding operations leader and communicator, the successful candidate will also demonstrate excellent interpersonal and analytical skills. This role will involve direct engagement with APTIM’s state and local government clients and utilities (regulated and non-regulated). You will be working with others who are passionate about clean energy, energy efficiency, and making a positive impact on the industry.

What You Can Expect From APTIM

• Work that is worthy of your time and talent
• Respect and flexibility to live a full life at work and at home
• Dogged determination to deliver for our clients and communities
• A voice in making our company better
• Investment into your personal and professional development

Key Responsibilities/Accountabilities

• Work as part of an energy efficiency team ensuring the administration, implementation, and verification of HOMES and HEAR programs are successfully executed.
• Develop and continuously improve program processes to ensure accuracy, quality and excellent customer/contractor experience.
• Create and maintain operations manuals that document all key program processes.
• Lead client reporting in collaboration with local operations teams and other support functions (ex. Marketing, Compliance)
• Oversee a team of project specialists who will process applications and engage with customers and contractors.
• Oversee third-party call center and payment processing functions.
• Review project application forms by customers, contractors, engineers/consultants, and other program participants in order to ascertain compliance with program policies and procedures.
• Develop relationships with partners and clients to identify and address their needs from the programs.
• Provide assistance with customer service, scheduling and other issues as needed.
• Conduct QA/QC of program processes and protocols, offering design improvements and recommendations.
• Report and track program performance and metrics.
• Identify and facilitate the resolution of program operation issues.
• Prepare presentations related to the project for both internal and external team meetings.
• Monitor market conditions, innovations, and trends to evolve project execution methods.
• All other duties as assigned.
• Ensure compliance with all APTIM quality and safety policies as well as all OSHA regulations.

Basic Qualifications

• Bachelor’s degree from an accredited four-year college or university, equivalent work or industry experience.
• 4+ years’ program/project management experience related to energy program management, implementation or administrative oversight.
• Commitment to fostering a collaborative work environment within the team and the broader organization.
• Ability to work independently and within a team environment.
• Proficient in Microsoft Office software: Excel, Word, PowerPoint, Outlook, SharePoint, Power BI.
• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
• Strong written and oral communication skills and experience with client engagement and coordination.
• Strong quantitative and analytic capabilities including report writing and spreadsheet analysis.
• Must be a self-starter, organized and have an ability to manage competing priorities with tight deadlines.
• Ability to identify and resolve project incentive application issues with customers and trade allies.
• Tangible and documented operational management experience.

Desired/Preferred Qualifications

• 3+ years’ experience in the energy efficiency industry preferred.
• Understanding of energy efficiency technologies and energy-saving solutions.
• Knowledge of Microsoft Dynamics.

Who We Are And What We Do

APTIM is a global industry leader headquartered in Baton Rouge, Louisiana. With more than 4,000 employees worldwide, APTIM specializes in critical infrastructure, technical and data solutions, program management, environmental services, resilience, as well as sustainability and energy solutions. Our dedicated people have the proven experience and expertise to provide integrated services and solutions to government agencies, commercial, industrial, and energy customers. APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and the natural world, and creating an inclusive equitable environment that celebrates the diversity of our people.

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