Office Experience Manager

Company Description Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

Summary Of Role

Palmetto is seeking an Office Experience Manager to join our growing in-office team in Charleston, South Carolina to oversee the efficient operation of our new location, develop programs to enhance employee satisfaction and productivity, as well as provide human resources support in partnership with the People & Culture team. In addition to the 30-50 on-site employees, our new Charleston location will host various events for our workforce outside the Charleston metro area, from regular executive meetings to employee training. As our Office Experience Manager, you will use your excellent communication, strong attention to detail, good judgment, and top-notch organizational skills to optimize on-site operations and foster a culture that promotes teammate growth and engagement.

Location

This position will be based in the Charleston, SC office five days per week.

Strategic & Tactical

Teammate Experience

• Drive strategies to build engagement in the Charleston office through activities and programs aimed at enhancing teammate satisfaction and productivity

Organize and coordinate culture and engagement activities including office events, celebrations, recognition programs etc. to build a sense of community and teamwork

• Plan and execute office events and meetings, such as executive meetings, trainings, and company off-sites, in partnership with Executive Assistants and other cross-functional partners

Office Management

• Oversee onsite services and logistics, ensuring office and kitchen supplies are stocked and equipment is in working order, coordinating with maintenance, food & beverage, cleaning, and other related services
• Manage administrative and corporate business systems such as FAX, business accounts (staples, stamps.com, FedEx, etc.) scanner maintenance support and distribution lists, and employee exit process relative to the same systems
• Process and approve bills relating to business accounts
• Uphold security protocols and manage office access for employees and visitors.
• Receive, sort, scan and distribute incoming mail and packages; support mailing requests from various departments
• Other administrative duties as requested

People & Culture

• Support on-site hiring activities, greeting candidates, escorting candidates to interview rooms, reserving rooms
• Support Talent Acquisition with scheduling, screening, and system maintenance
• Support People Operations and HR Business Partner with system/process maintenance and ad hoc projects (escalating sensitive employee matters to the HR Business Partner)
• Facilitate onboarding efforts including new hire orientation and benefits enrollment, office tours, preparing workspaces and equipment; ensure new hires feel welcomed and integrated into the company culture
• Coordinate offboarding of team members including collecting equipment (laptop, badge, p-cards), and deactivation of accounts
• Support alignment and education around office and People & Culture policies and procedures
• Manage record retention of sensitive legal and HR documents
• Manage Labor Law Posters and online account to ensure compliance
• Act as “program manager” for People & Culture and business programs that occur in-office

Qualifications

• Bachelor’s degree required; focus in business administration, human resources, organizational psychology preferred
• 5+ years of proven experience in office management, preferably in small companies (100-200 employees); 3+ years experience with employee relations and people operations; 1+ year experience with coordinating recruiting efforts
• High level of professionalism and discretion, especially when handling sensitive information
• Experience with office equipment and facilities management
• Strong organizational and time management skills with the ability to effectively multitask and prioritize
• Strong judgment; ability to act autonomously, take initiative, and know when to escalate
• Excellent verbal and written communication skills
• Demonstrated experience in planning and executing events, activities, and programs that enhance office community and engagement
• Proven ability to build positive relationships with employees, and championing a culture of trust and transparency
• Highly collaborative and able to work effectively with leadership, Executive Assistants, People & Culture, and other stakeholders

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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