Off-Grid Solar Technical Support Specialist

CurrentConnected is a leader in the renewable energy, battery backup, and off-grid power industry. Our mission is to promote energy independence with renewable energy solutions. This is a critical role in our company: the primary liaison for technical questions from our customer base.

A successful candidate will be responsible for:

• Functioning in a fast-paced customer support environment will require the ability to examine, question, and troubleshoot technically complex issues over the phone or by email customers present, ensuring an accurate representation of their problems.
• Representing your customers’ problems and working with engineering and technical bench teams to find solutions.
• Working with our customers and RMA teams to truly understand the customer’s issue, whether a return/replacement is needed, and secondary troubleshooting support with the customer on returned products that have no problem found.
• Follow up with customers promptly, keeping consistent communication throughout the troubleshooting process.
• All other duties assigned.

A successful candidate will demonstrate:

• An unwavering commitment to the empathy of the customer. Solar design is a very complex topic; put yourself in their shoes and create a positive outcome.
• The ability to be a critical thinker who can independently research and verify information provided online, through manuals, or with the engineering and technical bench teams.
• A desire to be a part of a team that is teachable, coachable, and eager to learn and master new technical topics.
• A commitment to a 40-hour work week with flexible lunch and break schedules to ensure support coverage.

Qualifications:

• Strongly believes in the value and benefit of solar and is willing to grow with the company and industry.
• Experience in Solar and Battery storage systems.
• Experience in Customer Service and electrical system troubleshooting
• Experience in successfully managing customer relationships

EEO Statement:

• Current Connected LLC is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life insurance
• Paid time off
• Vision Insurance

Compensation Package:

• Bonus opportunities
• Weekly pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Las Vegas, NV 89115: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Battery ESS: 1 year (Preferred)
• Troubleshooting: 2 years (Required)

Language:

• English (Required)

Work Location: In person