Led by Rodolphe Saad, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Groups shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Position Summary
The principle purpose of Inside Sales is to generate new business and increase support from the current customer base in order to meet and exceed sales budget levels. Inside Sales must prepare and complete required weekly management reports as well as communicate results of customer meetings to upper management. Timely responses to all emails, memos, or other requests for information must be provided within agreed upon standards. Inside Sales must pre-plan, manage sales territories and support their customer rate requests/service contract proposal requests ensuring that weekly target calls/vists are made and recorded in CRM.
Essential Duties/Responsibilities
Pre-plan & manage sales territories ensuring that a set number of calls per week are made excluding required management meetings, holiday & vacations.
Develop and maintain customer & trade-lane specific business plan to achieve or exceed weekly production quotas.
Prepare & complete required weekly management reports and update CRM with activity.
Ensure push & pull sales follow up occurs after each customer sales calls detailing the results of your sales coverage including but not limited to quote requests, service contract proposal creation, and tender requests.
Collaborate with VAS, E-Biz, Cross-Sell teams to identify opportunities and match them to Customer needs.
Hold weekly sales meetings with Regional Sales Manager. Communicate results of meetings to upper management. Topics for this meeting should relate to weekly Budgets vs. Actual, business plan reviews, competitive developments, new and lost business.
Ensure customer adheres to payment terms agreements by assisting with escalated collections issues, creating customer mitigations and monitoring past due ratio.
Knowledge, Skills and Abilities Required
Resource Management will be a plus
Good computer skills: Word, Excel, Power Point
Good communication & interpersonal skills
Excellent problem solving skills
Ability to work independently
Strong negotiation skills
Ability to handle multiple tasks simultaneously
Education and Experience Requirements
Bachelors Degree or equivalent work experience required.
Minimum of 2+ years of industry experience, preferably 4 carrier outside sales experience.
Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines