Field Support Specialist

Job Summary The Field Support Specialist oversees and ensures the quality of field installations by reviewing photos and communicating with installation crews on a daily basis. They maintain accurate records and verify compliance with standards. The role requires collaboration with installation teams and updating CRM systems while conducting closeout calls for our field teams who have completed their work. This position is a hybrid role located in Lehi, Utah.

Responsibilities

• Facilitate all field service close-out calls in a timely manner in accordance with SLAs
• Effectively navigate the project review process within internal platforms such as Netsuite, SiteCapture, and Enphase
• Successfully close all service tasks within the CRM
• Verify quality of photos submitted for completed services
• Create service cases if unable to complete services while on the call
• Ensure Enphase Enlighten is commissioned to version 4.1
• Update the CRM for all completed service cases
• Update the CRM for Inspection Ready when applicable
• Identify opportunities for process improvement and contribute to the development and implementation of best practices
• Stay informed about industry standards, regulations, and updates, integrating new knowledge into the quality control procedures
• All other duties as assigned

Requirements

• High school diploma or equivalent required
• Previous customer service experience is required
• 1+ year of solar experience is required
• 1+ year of experience within a CRM is required, Netsuite is preferred
• Ability to spend considerable time at a desk
• Strong organizational skills
• Ability to communicate effectively
• Intermediate knowledge and use of Microsoft Office (i.e., Word, Excel, Outlook)
• Ability to work effectively independently and within a team environment

About Us

LGCY Power is seeking highly-motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.

LGCY is one of the fastest growing residential solar providers in the nation and has been recognized as “Best Places to Work” by Glassdoor.

What We Offer

• Competitive compensation with bonus potential
• 401(k) option with employer match
• 9 paid holidays
• Attractive benefits package including health and dental coverage
• Opportunity for career development and advancement with a rapidly growing company
• High-energy, fun, and friendly culture

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.