Field IT Support Specialist

Employment Type: Full-Time

Position Summary

Gemma Power Systems is seeking a full-time Field IT Support Specialist to join our team. In this role, you’ll be on the front lines, providing critical IT support and solutions at Gemma’s active construction sites. Our IT department is dedicated to ensuring seamless operations by supporting, implementing, and enhancing the essential business functions required for both field support and back-office capabilities. We are looking for a self-driven individual who thrives in dynamic environments, enjoys solving challenges, and takes pride in leading peers through technical expertise.

Position Overview

As a Field IT Support Specialist, you will be the primary IT resource at various project sites, responsible for managing and deploying IT infrastructure, supporting end-users, and ensuring the smooth operation of all technological aspects at the job site. This role requires a strong foundation in technology hardware, software, networking, and infrastructure, coupled with the ability to work on your feet, travel between sites, and adapt to the demanding conditions of an active construction environment.

Job Responsibilities

• On-Site IT Management: Oversee & maintain all IT operations at construction sites, ensuring all systems are functional and optimized for the site’s needs.
• Technology Deployment & Support: Implement & support a diverse array of IT technologies, including Jira for ticketing, Azure Intune for device management, Active Directory for user and group management, and Microsoft 365 applications like Teams. Additionally, manage various other tools & resources to enhance collaboration, communication, and overall efficiency at the job site.
• End-User Support: Serve as the first point of contact for all IT-related issues at the project site, providing prompt & effective troubleshooting & solutions.
• Hardware & Software Management: Manage & maintain computer systems, mobile devices, and peripheral equipment such as printers, scanners, and copiers.
• Network Infrastructure: Set up, maintain, diagnose, and decommission network infrastructure, always ensuring reliable & secure connectivity.
• Procurement & Inventory Management: Manage the procurement and inventory of all IT equipment at the job site, ensuring that the necessary technology is available & functional.
• Security Compliance: Ensure adherence to physical & information security policies at the job site, safeguarding sensitive data and equipment.
• Policy Implementation: Ensure that all IT policies & procedures are followed and provide feedback to refine & improve processes.
• Resourceful Problem Solver: The ideal candidate will be able to think quickly and adapt to unforeseen challenges, using creativity to find effective solutions. This ensures that operations continue smoothly, even in high-pressure situations.
• Travel & Physical Requirements: Regular travel between job sites is required, with a willingness to work in both indoor & outdoor environments, adapting to the physical demands of the role.

Education And Experience Requirements

• Degree in Information Technology or a related field.
• 2+ years of experience in an IT Helpdesk role or similar, preferably with field experience.
• Strong understanding of Windows Server Environments, networking protocols, and IT infrastructure.
• Excellent communication, coordination, and time management skills.
• Ability to diagnose & resolve IT issues swiftly and effectively.

Physical Demands and Work Environment

• Ability to move around a heavy construction environment.
• Occasionally ascend/descend ladder to service equipment.
• Move boxes and equipment weighing up to 40 pounds.
• Exposure to outdoor weather conditions, loud noise, and extreme heat/cold.
• Must wear work boots when on-site.
• Willing to travel and/or relocate.

Gemma Benefits

• Advancement and Growth Opportunities
• Paid Time Off
• Comprehensive Nationwide Health and Welfare Benefits
• Company Sponsored Events
• Financial Planning and Savings Resources
• 401k Retirement Savings Plan
• Paid Holidays
• Work Life Balance

About Gemma Power Systems

Gemma Power Systems, a wholly owned subsidiary of Argan Inc. (NYSE: AGX), is a leading Engineering, Procurement and Construction (EPC) company providing innovative solutions for the power, renewable and industrial industry. Our wide-ranging and comprehensive experience comprises more than 15 GW installed capacity including state-of-the-art combined cycle and simple cycle gas turbine plants, biomass projects, solar facilities, wind farms, biofuel plants, industrial and environmental facilities spanning the continental United States.

Additional information about Gemma Power Systems can be found at www.gemmapower.com

Gemma Power Systems is an equal opportunity employer. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected classification as established under federal, state, or local law.