Desktop Support Technician II

About Us Meet Powin At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.

It’s your chance to be part of something great

Create a World You’re Proud of

We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a job—those driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.

Summary:

The Desktop Support Technician II is a part of a team of IT professionals who provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, this person implements special projects which require researching new technology and solving complex problems. This position is in the Eastern Time Zone, USA.

Job Details:

• Technical Responsibilities

• • Assist personnel with PCs (Windows & Mac), servers, networks, printers, software, and phones.
  • Package, test, deploy, update, and troubleshoot software.
  • Setup or remove users in Powin systems.
  • Remove/disable system access for departing employees.
  • Analyze desktop hardware and software process to recommend efficiencies.
  • Act as primary resolver for Tier 2 escalations.
  • Work in Azure AD, JAMF, and other management tools.
  • Execute patch compliance and IT security related maintenance tasks.
  • Resolve complex technical issues and incidents independently.

• Process Responsibilities

• Write and maintain documentation.
• Independently maintain ticket hygiene within IT departmental standards.
• Work with IT Operations team on system administration and networking escalations.
• Execute routine and project-based procurement tasks within Powin’s standards.
• Participate in regular on-call rotation, including nights and weekends
• Coordinate upgrade of desktop equipment and software.
• Train personnel on how best to use systems and tools.
• Follow Powin IT Security compliance and guidelines.

Qualifications:

• 4+ years of IT experience.
• Laptop hardware, Windows Desktop and macOS platform experience required.
• AzureAD and Microsoft365 experience required.
• Experience with detailed technical documentation required.
• A+ and MCP certifications a plus.
• iOS and Android platform support experience a plus.
• Atlassian tools (Confluence, Jira, Jira Service Management) a plus.
• Ability to frequently lift 25lbs and up to 50lbs occasionally.
• Ability to perform tasks effectively with some ambiguity and great flexibility.
• Strong communication skills.
• Strong customer service skills.
• Ability to travel to domestic Powin offices on occasion.

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.

Compensation for this position is commensurate with location, experience and relevant skills. The national Average Base Salary Range is $52,000-$67,100 . Positions may be eligible for a discretionary annual bonus based on company and personal performance. Additional Benefits include Medical, Dental, Vision, Retirement, Short-Term/Long-Term Disability, Life Insurance, EAP, 401(k), Flexible Work Arrangements and more.