Desktop Support Technician

About us

Meet Powin

At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.

Its your chance to be part of something great

Create a World Youre Proud of

We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a jobthose driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.

Summary:

The Desktop Support Technician is part of a team of IT professionals who provide support to Powins global employees with hardware, software, cloud systems, and networks. This position works with a variety of equipment and systems including end-user laptops, desktops, network connectivity, SaaS products, and software on Windows, macOS, and iOS. In addition, this position works on special projects which may require research into solutions and solving complex problems.

Job Details:

Technical Responsibilities:

• Assist personnel with PCs (Windows & Mac), servers, networks, printers, software, and phones via phone, email or in-person
• Package, test, deploy, update, and troubleshoot software
• Perform routine network and PC installation in addition to troubleshooting, maintaining, and resolving any related issues
• Setup or remove users in Powin systems
• Provide onboarding support to new employees
• Remove/disable system access for departing employees
• Act as primary resolver for Tier 1 and 2 issues
• Work in Azure AD, JAMF, and other management tools
• Provide in person support for company events

Process Responsibilities:

• Execute routine procurement tasks within Powins standards
• Write and maintain documentation
• Coordinate upgrade of desktop equipment and software
• Escalate issues to other IT staff as needed
• Follow Powin IT Security compliance and guidelines
• Perform other duties as required

Qualifications:

• 2+ years of IT experience
• Atlassian, Office 365, and Azure AD experience preferred
• Experience with remote support tools and ticketing systems a plus
• A+ or AZ-900 certifications a plus
• macOS and Jamf experience a plus
• Ability to troubleshoot complex technical issues both in person and remotely
• Strong communication and interpersonal skills
• Customer-focused mindset and a commitment to providing high-quality service
• Willingness to work in a hybrid office environment
• Ability to frequently life 25lbs and up to 50lbs occasionally
• Ability to work in office in Portland, OR 2-3 days a week as needed

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.

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