Debt Agency Manager

Location Blantyre G72 0HT / Wrexham LL14 4DU / Hybrid

Salary circa 48,000 dependent on experience + 10% bonus

Help us create a better future, quicker

Accountability for the operational performance of external debt collection agencies (DCAs) in the collection of Live debt within the current regulatory and compliance framework. To manage the field and warrant activities with the DCAs.

What youll be doing

Recommend and implement account allocation to external DCAs (dependent upon performance) ensuring that target collections and warrants executed.

Performance manage as part of panel management DCAs to establish trends, highlight collection discrepancies thus promoting external agent competition to maximise profitability.

Manage the tender process with procurement to deliver cost structures and collection strategies with external DCA have to minimise costs, maximise collections and optimise trace activity.

Represent ScottishPower to ensure maximum collection and trace potential is achieved and that the company reputation is maintained at all times.

Continuously review the relationships with existing agents by conducting regular visits to agency premises for the purpose of performance reviews and auditing. Deal appropriately with under-performing agents and develop relationships with new agents.

Ensure adherence to Debt Collection Guidelines, Data Protection standards, Information Security and all other regulatory requirements.

To produce robust performance reporting to understand, analyse and challenge key Agency activity trends & variances.

Forecast, control and monitor Legal and Professional budget and communicate costs and benefits associated with alternative courses of action.

Support the Operational Debt Manager in the development of strategic solutions to prevent debt and maximise cash collection especially with respect to key lessons learned from the DCA processes.

Work with other operational managers across Domestic Debt Operations to enhance awareness of the financial impacts of debt and write offs.

Identify processes that are adversely impacting on Agency activity.

Implement a continuous improvement culture within the team and pro-actively identify problem accounts, patterns and trends.

Minimise CD/CF complaints through the early identification of defective accounts.

Manage the team to ensure that all invoices, remittance processing and daily files between SP and the DCAs are processed within agreed SLAs.

Provide ad hoc support to the Operational Debt Manager as and when required.

What youll bring

We are seeking a highly skilled and experienced professional to join our team, who possesses strong negotiation techniques and the ability to analyse statistical information effectively. The ideal candidate will have a robust background in SAP, budget management, and control, including forecasting. A thorough understanding of end-to-end ER processes, particularly in debt collection, and familiarity with the current regulatory framework governing this area is essential. The role requires exceptional leadership, organizational, and analytical skills, with a proven track record of managing complex commercial contracts and delivering results in a dynamic environment. Experience with SAP ISU is also highly desirable.

Whats in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, well double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing, save for your future and take personal steps for climate action our benefits are designed to help you do just that – so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, were at the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, youll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to

.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to

.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date shown below

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below