Customer Support Engineer – Tier II – Remote | WFH

The Role: Customer Support Engineer – Tier II

Are you passionate about technology and exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? Join us as a Customer Support Engineer and be part of a team that’s shaping the future of energy.

What You’ll Do

Provide technical support for our renewable technology solutions, ensuring seamless operation and customer satisfaction.

Collaborate with internal teams to resolve complex technical issues and improve product performance.

Diagnose and solve tickets related to energy management system applications, utilizing your problem-solving skills.

Contribute to the creation and maintenance of support documentation and troubleshooting guides.

Analyze recurring issues to identify root causes and implement preventative measures.

Communicate technical information effectively to both technical and non-technical stakeholders.

Participate in after-hours support for critical tickets, contributing to our commitment to exceptional service.

What We’re Looking For

A passion for renewable energy and a desire to make a meaningful impact.

Bachelor’s degree in a relevant field (electrical engineering, computer science, or similar).

3 years’ experience in Tier 2 support, preferably in the energy technology industry.

Proficiency in MS SQL and Postgres, with experience in production and sandbox environments.

In-depth knowledge of energy management systems, renewable energy technologies, and IoT or communication devices.

Familiarity with SQL scripting and execution, along with bonus points for experience with C# and .NET frameworks.

Excellent communication skills and the ability to work effectively in a collaborative team environment.

Why Join Us

Be part of a passionate team driving innovation in the renewable energy sector.

Opportunities for professional growth and development through continuous training and new system developments.

Flexible work options, including office-based, home-based, or flex-based locations.

Competitive salary and benefits package, including 401(k) matching and comprehensive insurance coverage.

Join a company committed to creating a sustainable future through advanced technology and collaborative teamwork.

Ready to Join Us?

If you’re ready to take the next step in your career and be part of a team that’s making a difference, we want to hear from you! Apply now and let’s shape the future of energy together.

Employment Type: Full-Time